Switching from Virgin

react

Despite following a renewal link a month before the end of my contract and thinking I’d signed up to a good new deal, somehow it went through as a new contract (I can’t see how it could) and my contract has just lapsed into the standard £64 a month. I’ve called them and chatted to them and they are not willing to honour anywhere near the deal I thought I’d bagged (£26 a month) so I’m moving to another provider. 

Will the new provider (Talktalk) inform Virgin to terminate their service, or do I do it separately (as I assume Talktalk use Openreach’s network)?

thanks

littleboo

Typically no. There is a plan to make all switching equal, but until then, you would need to inform VM yourself. If you were porting a phone number to TT from VM, that may trigger a cease but I wouldn't rely on it.

react

littleboo said:

Typically no. There is a plan to make all switching equal, but until then, you would need to inform VM yourself. If you were porting a phone number to TT from VM, that may trigger a cease but I wouldn't rely on it.

Thanks littleboo 

keanefan

I have had a similar problem with Virgin Media recently. On 20th March I looked at my personalised offers on my account as my contract expires in May and if I stay with them my payment would increase by £26  per month for the exact same service as I will lose a loyalty discount.

I have been with Virgin Media/ all their previous names for almost 30 years. 
I opted for an offer on my account on 20th March and received a confirmation email the same day with the new contract attached.

On checking my account yesterday it has not changed and under "my orders" there is nothing.  I called VM and they said the online offers are not working.  Also they can't give me the same offer over the phone.  I spoke with retentions today and they confirmed that.

I had already checked what I can get elsewhere and  VM couldn't offer me anything like it. 
If I was totally happy with the service I probably wouldn't object to paying more; but I have had big problems with my broadband going down almost every day and having to regularly reset the router.
So today I gave VM notice after nearly 30 years with them.