Sunday 12am connection issues

atlasmm

Hi all,

We’re with Shell Energy for broadband and when it does work (throughout the day time) the speeds are perfectly fine. 

However, we have an ongoing issue whereby on Sundays when it hits 12am (Sunday night/Monday morning), it disconnects. It isn’t every Sunday but it is very frequently, I’d say around every 2-3 weeks it happens on average. I cannot say exactly what time it fixes itself as this happens overnight, however it is always back on by the time I wake up for work at 7am Monday morning. 

I’ve spoken to Shell about this who say OpenReach updates take place at 12am on a Sunday so this is normal, however I never had this issue with any other provider who use OpenReach (TalkTalk, BT, Sky etc.)

Surely we can’t be expected to have no internet connection 12:01-7:00(ish) every Monday morning? 

Does anyone else have a similar issue?

thanks 

pogg000

It seems to be working now

atlasmm

Was using mobile data.