Cooling off period - is this mandatory?

crudoyle

Hi, if I sign up for a new broadband deal, are they obliged to provide a cooling off period? I found this by googling: "The Consumer Contracts Regulations require that a seller of goods and services to which the regulations apply must inform the purchaser of their cancellation right." None of the broadband deals I've seen mention a cooling off period, so I had to ask. Thanks for your time.

elsien

14 days and it should give you the relevant information in any welcome email. You probably have to return any equipment that’s been sent out such as the router.

Neil_Jones

crudoyle said:

Hi, if I sign up for a new broadband deal, are they obliged to provide a cooling off period? I found this by googling: "The Consumer Contracts Regulations require that a seller of goods and services to which the regulations apply must inform the purchaser of their cancellation right." None of the broadband deals I've seen mention a cooling off period, so I had to ask. Thanks for your time.

See T&Cs,this particular example for Plusnet:

https://www.plus.net/help/legal/terms/ - "Unless our Service Terms say otherwise, we provide you with a 14 calendar day cancellation period which starts:9.1.1. for services, on the day after we accepted your order; or 9.1.2. for any equipment, on the day after we delivered it."