BT Fibre 100 install question (or any direct to house install)

B0bbyEwing

Just been on the chat to renew my BT deal & got offered faster broadband for less money so jumped at it. Next thing they're wanting to know if I'll be at home on date-X. Had to have a quick search what this Fibre 100 was & then had to turn it down as I don't have annual leave booked until later in the year.

What does the install actually entail?

I understand they run cabling direct to your house which I am guessing will come out of one of those flaps scattered down the pavement. 

So in a scenario where there is no 'garden' if you will - the whole floor is paved and one side is just a wall with the other side being wooden fence panels on top of gravel boards

How do they get this cable direct in to your house since they can't bury it under grass/soil etc?

I'm going to assume they'll tack it down either the gravel boards or wall & then cut along the front of the house and drill in?

I've never really seen/noticed this install before so just trying to get an understanding of it before agreeing to anything.

iniltous

Enter your address at this checker site 
https://www.broadbandchecker.btwholesale.com/#/ADSL

There should be a survey entry similar to this ( this is for a fully ducted address ) 

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

Assuming your address is served underground, ( because a you don’t mention a telegraph pole ) if your address is ducted like this example, the duct with the copper cable is also used for the fibre , if it states something like ‘partial DIG’ , or ‘ built  to curtilage, hard’  , then a trench needs to be made from the footpath to your house wall  , obviously if someone had ( for example ) no soft surface, like a grass lawn , because the front of the house was all hard standing and they didn’t want that excavated, that will be a problem.

In those circumstances they  either may not order , as they already know that a  refusal will be made if  excavation is needed , or they could still order , and when Openreach show up , check if an alternative method of provision is possible , and if it’s not , cancel at that point .

Visible cable between the footpath and house ( like cleated on a wall ) is not usually considered, but some hard standing like paving stones , block paving etc , isn’t usually a problem, they take that up , put the cable in a duct and then replace the paving , things like imprinted concrete or resin bonded driveways are difficult as a scar would be remain , obviously the householder may not want that .

B0bbyEwing

Thanks. Wasn't aware they'd just simply lift the block paving & install below.

Have also just in the past 10mins found that 'normal' broadband is to be phased out for this 'full fibre' stuff by 2025 so looks like it'll be forced on us eventually then.

And as it is I'm having to cancel my deal with BT & issue a complaint anyway....

After offering me a broadband price and a TV price, they've kicked the broadband in (great) but said I have to get back in touch later on in April to secure a TV deal. 

When I asked them - what on earth then was the point in offering me a TV deal which I accepted when you could've just said sorry we can't offer you a TV deal at this moment ................ they couldn't answer the question so I've said cancel the lot. 

35har1old

B0bbyEwing said:

Just been on the chat to renew my BT deal & got offered faster broadband for less money so jumped at it. Next thing they're wanting to know if I'll be at home on date-X. Had to have a quick search what this Fibre 100 was & then had to turn it down as I don't have annual leave booked until later in the year.

What does the install actually entail?

I understand they run cabling direct to your house which I am guessing will come out of one of those flaps scattered down the pavement. 

So in a scenario where there is no 'garden' if you will - the whole floor is paved and one side is just a wall with the other side being wooden fence panels on top of gravel boards

How do they get this cable direct in to your house since they can't bury it under grass/soil etc?

I'm going to assume they'll tack it down either the gravel boards or wall & then cut along the front of the house and drill in?

I've never really seen/noticed this install before so just trying to get an understanding of it before agreeing to anything.

If it is ducted the whole way from your current master socket it can be replaced
But if the master socket is no where near where your router is it would need to be rerouted to the nearest outside wall to rise to a grey box then unto the internal box then to your router which hopefully is adjacent to the outside wall.
Openreach method of drilling from inside outward is not ideal if your house is brick faced as the brick will usually shatter leaving a crater.You should have them examine the wall internally to be able avoid any plugs etc and drill through a joint if it is a brick finish
If you have any extension sockets they will become obsolete 

iniltous

Copper cables are not being phased out by 2025 , that’s the PSTN phone network, copper pairs and broadband over copper pairs will , for many customers , be what they use for many years after 2025, because FTTP isn’t yet available.

In cases ( like yours ) where   FTTP is available, changing ISP or recontracting, the ISP is obliged to use the new FTTP network, if that isn’t acceptable to the consumer , then to guarantee ( for the time being ) staying on the copper pair , the customer should stay on their current deal , even if that means being on an out of contract basis and paying more than if within a contract term.

So in the OP case , if they decided ( for example ) to change provider to another ISP and that ISP  is using Openreach, the new provider will be obliged to use the FTTP network not the copper pair , so they will have to arrange an appointment for the FTTP work to be done , 
As far as drilling a hole from outside to inside, that won’t be done , incase a water pipe , electrical cable hidden behind the wall is hit , if that’s required to stop a brick being damaged the householder can provide their own hole through the wall , that way if any damage is done to hidden services , it’s the customers problem not Openreach’s.

B0bbyEwing

Regards these holes, any drilling will now have to be at an unusual height due to the tanking in place. 
I know we can fill any hole with some specific tanking grade sealant but it'd just be much easier to put any hole at an unusually high height above the tanking level. 
And for the 'it wont be a big deal, it's only a small hole' lot - we ended up breaking the continuation elsewhere after tanking had taken place & the damp soon showed afterwards but was fine for years up to that point.

The walls are brick or at least the lower 6" or so is quite clearly brick. Above that is dashed so without chipping off I can't see for 100% but as it's a 1930s house I don't imagine they'd have been 4" dense solid block.

iniltous

If the house was built in the 1930’s it’s unusual for it to be served underground, telegraph poles much more common in that era  , a link was provided to use the DSL checker and check the method and type of installation , post the results for your address .

B0bbyEwing

iniltous said:

If the house was built in the 1930’s it’s unusual for it to be served underground,

I never said it was served underground. Others mentioned this.

Results...

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Thank you for your interest

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

unforeseen

Regards these holes, any drilling will now have to be at an unusual height due to the tanking in place. 

I wouldn't worry about height, I have my fibre entering the house on the first floor

matelodave

The obvious question is where are the optical or even copper cables serving your street or house situated.

Ours for instance, comes overhead from a pole across the road to the eves and the optical cable comes down the wall and enters the house where I requested it to, in a location adjacent to a mains outlet to avoid nailing cable or fibres round the skirting board to the ONT or router.

If yours comes underground then you should be able to request that the entry point is where you want it, even if that's halfway up a wall or through the loft. It doesn't connect the existing master socket, although you might find  it convenient for it to enter at the same place, especially if ducting or a hole already exists. There is no requirement that it enters where the existing copper cable enters unless that suits you. 

35har1old

B0bbyEwing said:

iniltous said:

If the house was built in the 1930’s it’s unusual for it to be served underground,

I never said it was served underground. Others mentioned this.

Results...

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential OH Feed with no anticipated issues.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
Thank you for your interest

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.

You did mention flaps in the footpath