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Not had broadband for 3 years, best and easiest?
As the title says the property has not had broadband for 3 years, looks like it was previously Virgin. I only want Broadband, who is the easiest to deal with? Ive checked comparison sites but unsure as they all say switch and im.not switching.
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Not possible to get bt sport on discovery plus because my you view box is obsolete
Bt will only provide upgraded tv box if i renew my contract but i have a year left of my contract with them to provide me with bt sport that i pay £18.00 a month for. It feels like bt is forcing all you view box owners to renew their two year contract just to keep the service they are already paying for. Is this legal?
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Vodafone - Complaints email address
Has anyone else encountered the ridiculous state of affairs that Vodafone refuse to provide any form of contact for a formal complaint, and insist you go through their chat to "resolve" things? Anyone got an actual email address for a complaints department please?
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Vodafone 67Mbs & small print
I gave in my Postcode in MSE broadband page, Clicked on Vodafones 67Mbs. package....had it installed, noticed very slow speeds, contacted them and they pointed out my contract, which headlined 67Mbs......but further down in the smaller print it said Max 39.8Mbs. I find this a Con....anything I can do about it?
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Vodafone broadband offer problems
Has anyone had problems trying to sign up for the vodafone broadband offer which ends tomorrow? I followed the link but when I got to the vodafone page it says there is a problem and gives a phone number, which is invalid. I did the online chat and was told they could sign me up but I wouldn't get the voucher as it's third…
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Can I cancel because of poor service?
In July of this year, I moved house. Before I was able to organise broadband in the new property, the purchaser of my house somehow managed to get my current broadband supplier (EE) cancelled. I contacted EE saying that I had had no knowledge of this and was left with no internet access. EE said they would set me up at the…
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Plusnet cancellation after 3 days of terrible internet
I imagine the answer to this query is likely to be that Plusnet’s T&Cs are what they are but that I can complain and maybe get a reduction. However in case there’s a better route, I thought I’d ask you for advice. We’ve been with Sky broadband for years and like their service. Trying to make cuts and get a faster…
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Virgin cancellation nightmare
Hi. After 2 conversations with virgin (both of which were over 2 hrs with them trying to persuade me to stay) I finally cancelled my service giving them 30 days notice. They advised me of my final bill, but I've now had a bill from them with a £7.50 late payment charge. There is no possible reason for this as my DD and my…
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End of contact - Cancellation lenght
Hi, my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23. Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for…
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Fibre internet
Hi, hope someone can help us. We originally owned a large property with an adjoining annexe. We have now sold the large property and have retained the annexe and it has been registered as a separate property for 6 years or so and shows up on any searches etc including the BT site (shows slow speeds to our property of…
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Virgin cut off my Dad's landline 30 days early......
Hi, I am moving my elderly Dad from Virgin to BT, I today arranged the cancellation for 1st October so we could set up his new Internet and IP digital phone with BT. All was arranged for disconnection on 1st Oct, we have confirmation email for disconnection on 1st Oct, so I picked up the phone to arrange the new service…
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Vodafone Charging for full month of September even though my services terminate on the 15th
So I get a bill today for a full month to be taken by DD on 8th September. I gave my notice 30+ days ago and the services will cease on 15th September. I have been on the chat, phone, twitter /X and even posted a nice review on Trustpilot. They won't manually calculate the bill and if I cancel my direct debit they will…
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smarty mobile sim with router not phone?
Hi, Have an old tenda router attached to a zte 3g only usb modem, all working well while back using a three sim, happy with 3g speeds going forward :smile: anyone happily using one of the following data only sims in a router, heard stories about sims only working in phones using hotspot feature not routers?…
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5G options going forward ( what happens to my telephone line ?)
Hi I looking at going 5G with three for £20 PM, My question is if in the future I want to go back to standard fibre would I have to pay the standard going rate for a telephone line which is about £140 at the moment even If I am still connected physically by a normal telephone line. Thanks
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Three Broadband - A cancellation nightmare
Ah, Three Broadband. If it works for you, great. Download speeds are often fabulous and Three's owners CK Hutchison are spending a lot of money upgrading many locations to 5G. Best of luck trying to cancel with these absolute jokers if you aren't happy with your service however! I had a horrendous time with them…
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Business vs Residential Internet services
I’ve been trying to determine what the differences are between having a Business and Residential Internet service at a residential property. Looking at BT as an example I see some of the additional benefits being - Quicker response if services go down - Better customer service/support - Static IP option - Business traffic…
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I can only get broadband with Sky?
I've moved to a rural area and when I sign up for broadband on the MSE deals it all goes through, I get to the website (Vrigin, Now, etc.), my postcode goes through fine. I choose my package, then right at the end as I go to payment deals it always says they can't supply my house. Is there anyway to find out which…
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FTTP now available
I have received a letter from BT telling me that FTTP is now available, with a phone number to contact. Our existing FTTC is via a line which goes from the back of our house, through a hedge, over our neighbour's back garden, to a pole in a back garden in a row of houses behind us. However, there is a BT manhole in the…
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Can you install fibre broadband before the WiFi hub arrives?
Good morning Moneysaving Experts - i have just ordered full fibre broadband from Vodafone (supplied by City Fibre). As part of the process Vodafone offered Fri 15 Sept as an install date with their WiFi hub arriving a couple of days before this. I also got a separate email from City Fibre where I can amend the installation…
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MSE News: BT to launch £15/mth fibre broadband plan for millions on low incomes
BT is to launch a super-cheap fast fibre broadband plan for 4.6 million households claiming certain benefits at the end of June – but there's no need to wait as many can get similar prices now. Read the full story: 'BT to launch £15/mth fibre broadband plan for millions on low incomes – but many can get similar cheap deals…
