Transcript with BT

cherry76

Is that possible I spoke to bt yesterday and was offered bb £27.66. When told could get cheaper with Vodafone, he went and talked to his manager and said  I could have the first month subscription free. I was going to recontract for 24 months but changed my mind as he told me I could just put the phone line to my hub and it does not have one. Got confused and told him I do not wish to recontract. After doing some research and find out I will be sent a smart hub 2 I phoned to accept the deal. Was told there was no mention of 1 month free subscription on the system. Asked the guy to listen to the transcript and he said there was no mention of free subscription. How could this happen, I know that what he said to me and I also keep notes. He said transcript does not lie and cannot be altered. It’s my word against him. Feeling disappointed with bt. Was also told to terminate if not happy and he can do that now. Am aware that offers can change very often Very rude and unhelpful.