Can I switch provider while there is an outstanding complaint?

CurlySue2017

I have a question but if I start to tell the story I will ramble, so the main points are below:

• Currently with BT for broadband which is out of contract
• Phoned them end of Feb to try and negotiate a better deal 
• Got a deal but price would have increased on the 1st March, so advised by BT to call back after this date
• Did as advised and deal no longer available, but could offer me similar at just £1/month more so agreed
• Waited for order to appear on line or for confirmation e-mail - nothing
• Phoned up to chase up, operator can't find any details on the system.  Call dropped.
• Several phone calls / long waits / dropped calls later, still no further forward
• Tuesday spoke to someone, agreed a new order, went online to check it and it was completely wrong, not what was discussed at all so asked them to cancel that order
• So all these weeks later and no further on but BT have e-mailed today regarding my "complaint" and said that they are looking at it and will contact me in due course.  I never made a complaint, I was just trying to get a better deal.

Anyway, I'm now completely fed up with BT and I'm not wasting any more time phoning them again

My question is - Can I initiate a switch away from BT whilst this "complaint" is still outstanding?

littleboo

Yes you can