Old equipment disposal after moving over to Fibre 2 with BT

Greatgimp

A week or two after converting to Fibre 2, there is still no message on 'My BT' regarding offering me a bag to return the old router. I phoned BT customer services, and was told to recycle the old router and not return it to them.

Does anybody have recent experience regarding being charged for old equipment after being told to recycle it instead of returning?

I'm cynically thinking they will charge me in the hope I won't notice.

Mark_d

I have changed broadband contract multiple times over the years.  I have amassed a collection of old routers and never been charged

iniltous

When was your previous equipment supplied ? , there is a date before which any equipment supplied doesn’t need to be returned, if you are concerned that you could  dispose of it , then be asked to return it , hang onto it for the time being .

flaneurs_lobster

iniltous said:

When was your previous equipment supplied ? , there is a date before which any equipment supplied doesn’t need to be returned,

From BT website

We made some changes to our Terms & Conditions on 13 December 2019, meaning that BT Hubs and TV boxes are being loaned to you. So if you joined us or have renewed your contract on or after this date, you’ll be charged for not returning equipment to us. You’ll have 60 days to return it from the date you stopped using it before we charge you. 

molerat

My SIL had a BT router blow up with a lightning strike and they sent a return bag in the new one.  If you are worried get instructions to dispose of it in writing, e-mail will do.