Is this legal these days?

Ricky43

My contract is up with TalkTalk next month so I was just looking on their site and for the Fibre 35 (I actually get 37mb) for new customers it is £27 a month for 18 months. I then clicked "if you are an existing customer check broadband deals" and there they are telling me they want £34 a month to extend my contract for 24 months!!!!! 

Am sure I read somewhere that companies are not allowed to charge existing customers more than new customers. Am I correct?

I do have the loyalty number to phone them and I suppose yet again I will have to go through the arguments that e.g. Vodaphone/Shell/someone else will only charge me X amount and therefore I will change to them after all my years with Talktalk and trust they will give me what I want !!! 

Any advice please?
Thanks 

QrizB

Yes it's legal.

I'd switch to someone else. You should be able to get an equivalent service for around £20 a month via one of the discount deals.

MSE have a broadband deals finder, or you can try eg. Topcashback.

Edit to add: see for example https://www.moneysavingexpert.com/broadband-and-tv/cheap-broadband/#fibre

HillStreetBlues

AFAIK  that is insurance, but that law is a load of tosh.

MikeJXE

I have been with talktalk for years and threaten to leave every year,  when I get my new quote I give them notice to leave and get a better deal

 Give them the required 30 days notice and they will come back with a good deal, they will tell you to ring the retention unit and discuss 

M25

Just leave it's not life changing.

Vodafone are very good or see if BT have a deal.

Ricky43

M25 said:

Vodafone are very good or see if BT have a deal.

It was Vodaphne who I threatened them with last time and came out with a good deal so will probably do that this time.