Virgin media M250 Fibre Broadband

rocco1964

I am on the virgin media M250 broadband package , the WiFi in my house is shocking . I did a check earlier and it was saying the speed was very slow . It was coming up with Download speed of 26.20  and upload speed of 10.12 
it also said beside it ping 44ms . 

How slow is this and what should it be ? I rang VM but they were closed . I tried resetting the router. But I don’t think it worked . Can anyone advise me as I intend to rin* them in the morning 
thanks 

oldernonethewiser

What is the speed when you are connected to the router via cable?

The speed provided via WiFi is not really Virgin's issue

Billxx

What speed are you getting if you test using https://samknows.com/realspeed/?

rocco1964

Woldernonethewiser said:

What is the speed when you are connected to the router via cable?

The speed provided via WiFi is not really Virgin's issue

I don’t know what that means ……

rocco1964

Billxx said:

What speed are you getting if you test using https://samknows.com/realspeed/?

It says download of 274 on router and 72.9 on device . Does this make sense ? 

oldernonethewiser

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

rocco1964

oldernonethewiser said:

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

oldernonethewiser said:

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

oldernonethewiser said:

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

oldernonethewiser said:

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

oldernonethewiser said:

What device?

Can you plug the device into the router?

Looks as if Virgin are delivering what you are paying for.

It must be my iPad as that’s what I checked the speed at ? Do I need to upgrade my package or speed , I don’t really understand all this 

QrizB

rocco1964 said:

It must be my iPad as that’s what I checked the speed at ? Do I need to upgrade my package or speed , I don’t really understand all this 

Your package and your speed are both fine.

The problem is either your house or your iPad.

oldernonethewiser

Virgin are providing the speeds to the router as advertised so no need to upgrade.

WiFi speeds are affected by many things.

There is lots of info about potential issues and a quick search should help.

It could be the building structure, the channels of wifi being close to neighbours, the router being poor (very common) and more

iniltous

You need to realise WiFi and broadband are not the same thing , some devices like a desktop PC or a smart TV may be able to connect to your router by an Ethernet cable or WiFi , something like an IPad is only going to be WiFi , your  provider only guarantees the speed to the router , because WiFi can be affected by the environment it’s working in , so you could have 250Mb at the router and if you had a wired PC , could see around about that speed at the PC , but WiFi has so many variables, that a WiFi device may register much lower speeds , but that’s between the router and the device, and the broadband provider doesn’t guarantee that speed, so  any speed test really needs to be performed using a wired device to be any use.
 if you don’t have any wired devices and only wireless ones ( phone, tablet etc ) then you really cannot check your speed with any certainty .

rocco1964

iniltous said:

You need to realise WiFi and broadband are not the same thing , some devices like a desktop PC or a smart TV may be able to connect to your router by an Ethernet cable or WiFi , something like an IPad is only going to be WiFi , your  provider only guarantees the speed to the router , because WiFi can be affected by the environment it’s working in ,  so any speed test needs to be performed using a wired device, if you don’t have any wired devices and only wireless ones ( phone, tablet etc ) then you really cannot check your speed with any certainty .

I’m 73 it’s hard to understand  and keep up ….