Notice any change when you come out of your broadband contract?

B0bbyEwing

I'm with BT & was in contract and everything was totally fine. 

I don't know if it's coincidental but since my contract with them ended (I'm still with them, just not 'in contract') - things like Netflix / Disney+ buffer where previously they wouldn't. The WiFi isn't as smooth as it was either.

For the record the TV is connected via ethernet cable (to a Nvidia Shield Pro 2019).

Is this known as being 'a thing' once you're out of contract to try & get you to sign up again or is this likely pure coincidence?

I'm also not talking about just 1 day either. It's been since I came out of contract weeks ago.

Alderbank

You're not out of contract.

You're out of your minimum term, that's all.

If you are genuinely out of contract then you have no obligation to pay them anything and equally they have no obligation to deliver any data.

There is a name for the 'thing' you are experiencing, it's called 'confirmation bias'. Minor glitches, random fluctuations in data flow, data buffering, etc. happen occasionally all the time. Normally they don't bother you but if you start watching out for them, they're everywhere.

badmemory

Welcome to my expensive Halo 3 world.  My phone and internet seem to cut out regualrly. Then neither of them work for 10 minutes which they also don't do after the phone has rung.  I suspect they have done the voip thing along the network somewhere so it either going to get better or most likely worse.

mgfvvc

badmemory said:

My phone and internet seem to cut out regualrly. Then neither of them work for 10 minutes which they also don't do after the phone has rung.

If your internet cuts out when the phone rings that's normally an issue with microfilters. Make sure you have microfilters on all extensions, unless you are on FTTP. If it still happens, try new microfilters.

badmemory

I have no idea what microfilters are Im afraid.  I know it happened a bit with my old phone but is really bad with my new ones.

Any help very gratefully received as 3 different types of engineers & a hub change (I think 2) & no further along.  funnily enough it was okay with earlier halos just not 3.

littleboo

B0bbyEwing said:

I'm with BT & was in contract and everything was totally fine. 

I don't know if it's coincidental but since my contract with them ended (I'm still with them, just not 'in contract') - things like Netflix / Disney+ buffer where previously they wouldn't. The WiFi isn't as smooth as it was either.

For the record the TV is connected via ethernet cable (to a Nvidia Shield Pro 2019).

Is this known as being 'a thing' once you're out of contract to try & get you to sign up again or is this likely pure coincidence?

I'm also not talking about just 1 day either. It's been since I came out of contract weeks ago.

Surely the reverse would be true, you are paying them a premium by being on a non-discounted rate. Therefore, if there was an incentive to "alter the dials" it would be improve the service so that you had no cause to change. Once in a contract, you cant easily move ( unless the service falls below a threshold)
But the fact is, nobody does anything to the service when your minimum terms ends, its just a price change. 

EssexExile

I've been "out of contract" with BT for about a year and not noticed any change.

Rob5342

It wouldn't make any business sense to make the service worse, nobody would sign up for another x months if the service was bad. 

mgfvvc

badmemory said:

I have no idea what microfilters are Im afraid.  I know it happened a bit with my old phone but is really bad with my new ones.

Microfilters go into a standard phone socket and split the signal, so you have one output socket for the phone and another for your modem. They filter (separate) the signal, so that the phone signal is on the line going to the phone and the broadband signal is on the line going to the modem. If the signals are not correctly separated then you can get broadband tones on the phone and phone signals can disrupt the broadband.

badmemory said:

Any help very gratefully received as 3 different types of engineers & a hub change (I think 2) & no further along.  funnily enough it was okay with earlier halos just not 3.

I would hope that after that many engineers, at least one of them would have checked the microfilters, so maybe it isn't that. On the other hand, maybe not. Do you have extensions, used or unused?

BT has some basic information on microfilters here. Have a read of that so you can identify your microfilters and check that they are on all your sockets including extensions.

badmemory

mgfvvc said:

badmemory said:

I have no idea what microfilters are Im afraid.  I know it happened a bit with my old phone but is really bad with my new ones.

Microfilters go into a standard phone socket and split the signal, so you have one output socket for the phone and another for your modem. They filter (separate) the signal, so that the phone signal is on the line going to the phone and the broadband signal is on the line going to the modem. If the signals are not correctly separated then you can get broadband tones on the phone and phone signals can disrupt the broadband.

badmemory said:

Any help very gratefully received as 3 different types of engineers & a hub change (I think 2) & no further along.  funnily enough it was okay with earlier halos just not 3.

I would hope that after that many engineers, at least one of them would have checked the microfilters, so maybe it isn't that. On the other hand, maybe not. Do you have extensions, used or unused?

BT has some basic information on microfilters here. Have a read of that so you can identify your microfilters and check that they are on all your sockets including extensions.

All my extentions are the plug in the wall type not the internal wiring ones.  Thanks very much - I'm off to have a read.