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Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

One Month Internet Contract
I am with Now Broadband and recently moved into a new flat and transferred it to come with me. I am going to be in this flat only for another 9 months before I move in with my partner. Now Broadband have already told me my bill is going to be increasing massively as I am coming to the end of my 2 year contract. Due to the…
Out of Contract with PlusNet at the end of the Month. I would like to keep ISP Advise Please.
I am out of contract with my ISP PlusNet at the end of the month. I would like to keep them them as my ISP on my current deal or cheaper if I can get it. I pay a Monthly total £39.20 this includes Unlimited Fibre Line Rental, Unlimited U.K and Mobile.Its for Phone only I don't use TV. Does anyone have any advice please?…
Replace FTTC with 4G modem?
We have Plusnet FTTC, unlimited data, our download speed is about 33Mbs, It costs £24.99 a month including phone but no call packages. I recently tried an LTE modem and temporarily put my 1pMobile phone SIM in it. Plugged it into my router and it worked straight away. Gave me 120Mbs download speed. When my Plusnet contract…
Onestream broadband
Hi guys, need a bit of advice please. is anyone with onestream, never heard of them till now. my contract with TT is due in a couple of weeks. been with them years, 20 ish. want a lot more to renew . onestream are a lot cheaper, BUT, I need a call package. they say all their packages include anytime calls are free.…
Taking broadband contract to new address
I'm with Shell Energy Broadband and I'm moving house with 3 months still to run on my 18-month broadband contract. I called Shell to ask about options, and they are: * start new 18/24 month contract with Shell Energy Broadband at the new property * cancel and pay a fee So there is, in effect, no option to take my existing…
Broadband but moving in the near future
Hi, wondering if anyone can help! I am currently living in temporary accommodation and have been using my mobile hotspot to work from home but my provider has been working on a local mast which is making working difficult! So my question is, can I get broadband knowing that I will be moving in the near future? How do I…
Check your April 2023 BT broadband bill!Checked
Checked my new increased BT bill & discovered they'd overcharged me by £5.05.month OVER and ABOVE the CPI increase by applying it before the actual increase date. Can I encourage everybody to query their own bills to see if they're also being ripped off! Just message them & they'll refund it; I was also offered a cheaper…
Cheap fast broadband, free calls, Freesat?
Hi, I have fast broadband, free 24/7 calls and Freesat. My Freesat box is an antient sky +HD box and I want to get better Freesat with all the channels as I don't get all of them and maybe recordable. I lost my Freesat card years ago. I'm with Now and pay £27.80 a month and I'm willing to pay around £30 ish. I saw a sky…
Social tariff for broadband
Hello Not sure if this is the right section for this question, but has anyone applied for the social tariffs for broadband? I’m trying to work out how difficult or easy the application process is for someone with limited digital skills. Whether documents have to be uploaded etc. What sort of experience have people had…
Using old iPhone with unlimited SIM as dongle
Hi folks! After looking at traditional broadband options, I'm becoming more motivated to try using an unlimited SIM with my old iPhone as an alternative internet access option. I've got good 3UK signal at home but their Mi-Fi (mobile broadband) services are rather expensive if I don't opt for like a 24-month contract. I'm…
1pBroadband reflections/experience
Hidoes anyone have any experience or reviews on 1pBroadband?Seems quite a good deal with the phone costs for a light landline user....but is the broadband good and reliable? Don't need top speeds just up to the 35Mb apparently getting at the moment on Talk Talk with fibre to the box down the road and then copper into the…
Terminating Virgin Nightmare!!
Well my son was supposed to come and do some sanding but we got involved in changing his and his mums Broadband as both are out of contract. Virgin Media 1 1/2 hours doing an online chat with these people to terminate the service and they just wanted to offer better deals and didn’t get the that we wanted to terminate the…
Uno Fibre and FTTP when fibre has never installed along the long drive.
So, my parents have had Uno ADSL when they used to be Xilo. It has not gotten bad enough and its always been slow that I want to move them to fibre. They live down a long, shared driveway and have since 2004. No one has ever come to the drive to dig it up and lay fibre to the property. However Uno say that FTTP is…
Virgin Media contract expiring
Good Afternoon, Can anyone confirm when you are able to cancel the VM broadband contract with the required 30 days notice. i.e. Do you have to give 30 days notice from the last day of the contract or can you give 30 days notice to terminate the contract on the actual date it expires ? Its not very clear in their contract…
Out of contract and getting charged too much
Hi all, I'm currently out of contract on my home broadband and getting charged way too much for the service I receive. My predicament is that I don't want to take out a long contract as I will be moving from my current address within the next six months and living with a friend for the foreseeable future who already has…
Virgin Media QuickStart Credit.. I'm getting a free service
Back in Feb, I got the contract renewal offer from VM. £168 up from £118 previously (it's a hi speed package with a lot of add ons!), So, I went through the usual telephone "negotiation" and got it down to £69 for the same package. On my first bill. a credit of £505 appeared for "QuickStart Pack Credit". Since then, every…
Virgin Media - New Contract
Hi All, After negotiating with Virgin Media in response to their price increase letter, I received a new contract. However, the contract now states that Virgin Media reserves the right to increase prices at any point during the contract term without providing any further details. Unlike Vodafone, which states that there…
Broadband options for a home with no physical above ground phone line.
Hi, we have no above ground phone line entering the house. Virgin have been our provider for broadband for a number of years but would like to review what options we have from other suppliers. Are we stuck with Virgin or are there other suppliers who will/can provide broadband only with no phone line? I don't know the type…
Can Sky increase prices a month after i entered a new contract
Im a Sky customer. So after hearing that broadband prices were increasing, i decided to look around back in Jan/ Feb and spotted a £23 bb deal with Sky, which included existing customers, on Twitter. I couldnt manage to access it though, even though i tried via the app and on their website. So had to contact them. What a…
limited options
The pole provided by open reach to deliver service is at capacity and we are currently with bt. I'd like to change supplier but it is not possible to string up a new cable to the pole and bt have no plans to remove the cable currently connected to the premises. Virgin have an access panel at the kerbside but we have a…

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MSE News

Bank of England cuts base rate to 4.25% – here's what it means for your mortgage and savings
The base rate has been cut to 4.25% from 4.5% by the Bank of England. This rate is used by the central bank to charge other banks and lenders when they borrow money, so the move can impact mortgage and savings rates.
Is now a good time to fix your mortgage or should you wait? Brokers answer as rates continue to fall ahead of expected Base Rate cut
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further – and should you fix now or wait?
Fixed-rate mortgages continue to fall ahead of expected Base Rate cut – so do brokers think now is a good time to fix?
Interest rates on fixed mortgage deals have continued to be cut ahead of this week's decision by the Bank of England on whether to change the Base Rate. But will fixed rates move much further?
Martin Lewis: How to call your bank by dialling just three numbers
How to call your bank by dialling just three numbers… simply dial 1-5-9. Then you know it's legit. Watch MoneySavingExpert.com founder Martin Lewis' video below, which explains it. And please share – the more people know, the fewer will be scammed.
Martin Lewis: How to call your bank by dialling just three numbers – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Martin Lewis: How to call your bank with just three digits – as 'anti-scam' phone number called over a million times
One million calls have been made to the '159' anti-scam phone number since its launch in 2021, new figures reveal today (Wednesday 30 April). MoneySavingExpert.com founder Martin Lewis – one of the well-known faces most used in scams – explains how to call your bank by dialling just these three numbers.
Revealed: Holland & Barrett's supposedly cheaper 'Subscribe & Save' often costs more – it's promised a review after our investigation
Holland & Barrett's 'Subscribe & Save' scheme claims to offer regular shoppers "the best value" – but it failed to do so in the majority of cases MoneySavingExpert.com checked over a five month period. The retailer has now promised to review the scheme after our research found it was often more expensive.
Don't get your passport by post – 360,000 paid more than needed last year
If your passport is due for renewal, apply online if you can – it'll save you £12.50. More than 7 million Brits did just that last year – but over 360,000 missed out on savings by using a paper form instead, MoneySavingExpert.com can reveal.
Sainsbury’s Bank customer? NatWest takes over this week – here's what it means for savers and borrowers
Sainsbury's Bank's savings, credit cards and loans will be taken over by NatWest from Thursday 1 May. For most, this means little will change for now as the Sainsbury's Bank brand will remain, though it's expected to be phased out towards the end of this year. However, if you've over £85,000 saved across both banks, it's worth considering moving any excess elsewhere to ensure your cash remains protected.

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Broadband & internet access

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