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No service for over a month - what compensation should I push for?
Switched provider last month to Yayzi on the City Fibre network, the install was booked for the 15th December but failed due to some access issue with Cityfibre needing to access a port owned by Openreach. They rectified the issue 5 days later, but I’ve never been able to get an internet connection on the line. Tried the…
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Can't switch BB providers as Openreach has address listed wrong
Hello, I'm wanting to switch away from my current BB provider (Virgin) but I've run into a major stumbling block. I've tried two different providers that serve my street and both have said they cannot do an installation because the address Openreach has listed and my actual address are different. For example: Openreach…
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Sky Broadband - price hikes and service
Had a call from my tv provider sky offering 500mb speeds (Ultrafast+) for £31 - 18 month contract. I'm giving it some thought but wondered if anyone had an opinion on their service quality Also though... they are very opaque about in-contract price hikes. The discount I got remains the same but 'prices may go up'. Sure,…
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Terminating bt broadband contract early
I live in a small village and am with BT since August 2023. My speed is 8-16mb and I can’t get any faster as no bt fibre available here, my work meetings are regularly slow and freeze. Another company have installed fibre in our area and speeds are 300mb, and its £36 a month compared to £55 with BT. BT quoted me £755 to…
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Missing something?
Current Braodband contract ends 25th January, new provider Now TV offers the following: I have always gone for the 36Mb option as it's cheaper but it's the same price as the 63Mb, but Topcashback does make it cheaper, which makes me think why? What am I missing? Is the Topcashback below as they offer more for the 36Mb? I…
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EE vs BT vs Plusnet
Hi Moving into a new build soon, and a bit confused about the differences between the three broadband providers mentioned. I will have FTTP. I’ve been told I’ll need to contact BT for broadband but when I search for deals most providers recognise my new address so I assume going with any of them is okay. But I’m struggling…
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How Can I Extend Fibre ?
Hi everyone, We have full fibre to our property, it comes into the property to an office room & is great, & can also be accessed by the room above. However due to the layout of the property (it is a granite barn conversion) we cannot access it anywhere else in the home. Up until now we have paid for 2 lines into the home,…
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Octopus Broadband
Just wondered what people's experience of their service was like. Currently paying £25.01 for Vodafone broadband which has been ok, but Shell/Octopus currently offering fast broadband for £19.99 pcm plus £9.95 set up cost, so considering switching. TIA.
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Pop Telecom new customer bribe
I opted to join Pop Telecom back in early September 2023, I seem to recall a deal whereby after x months there's a reward which reduced the overall monthly bill average. I'm not 100% certain and could be getting mixed up with some other deal I compared but i'm marginally more sure than not that there was some kind of…
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Exit fees when someone taking over
We had to leave the broadband contract early and were charged fees, roughly equivalent to the charges for the remaining 3 months in the contract. We were initially told that the fees will be waived if someone registers before our contract gets cancelled, but the next tenant registered for the same broadband less than one…
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EE broadband compensation loophole
Our broadband/ mobile contract is with EE and has been for many years, we suffer constant ongoing problems and desperately need fibre to the house which is not available as yet from anyone - the signal is dire due to the rural area we live in and broadband loss is constant. The cables are old and corroded and they will not…
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How do Virgin install their BB?
I'm thinking of moving from BT to Virgin when the Jan sale offers go live (if there are any!). Can anyone that's had Virgin as a new install let me know how flexible they are with their cabling?We had the front of our house relaid at the start of the year and don't want some half wit digging up the membrane, slate and…
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How to do hyperoptic + uswitch
Uswitch is a broadband comparison website, where they have agreements with broadband providers for discounted services. We have recently moved to a new flat serviced by hyperoptic (the previous owners also used it) and wanted to take advantage of the deal. However, when we went to the discounted website…
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BT COMPLAINTS HELP
BT COMPLAINTS HELP I am trying very hard to get a deadlock letter from BT so that we can move forward with an unresolved complaint. My mum is 90 and is housebound but can use an iPad well and is dependant on this for shopping and face time with friends and family. Since March last year her internet connection has been so…
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New Customer offers for Sky Broadband as existing TV customer
seen a deal via quidco which gives an equivalent price for ultrafast plus (500mb) at £24.78. Would I be able to access this even as an existing Sky TV customer? My broadband is BT currently (locked in original due to new build house hence why tv and broadband out of sync) who have offered me £34.99 for 500mb on 2yr…
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NOWtv Broadband (Part of SKY)
This information may be of help if you are with NOW tv Broadband. I recently came to the end of a 12 month contract with them. Whilst awaiting changeover to another supplier, there was a delay with the new installation so I carried on with a monthly contract with NOW tv. I informed NOW via email to end my monthly contract…
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Wi fi boosting
In the dining room we have Virgin broadband. It is set up so that we get the extra channels, You tube, catch up , apps. etc.This is the only TV we can benefit from Virgin. We have a tv in our sitting room.. The Wifi signal is very patchy in there. ( wi fi router is in the dining room) We are not able to get wi fi signal…
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Cannot complete Broadband application via MSE link
I have been trying - having just moved home - to sign up to a Vodafone broadband & phone package via the MoneySavingExpert comparison table, the incentive being a £50 voucher! However, having been re-directed to the Vodafone website, and going through the whole application process, page by tedious page, I get to the very…
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Plusnet contract renewal in January 2024
I read a previous post similar to this but did not want to interrupt that Thread. I received good information here previously but it was some time ago. My contract with Plusnet has to be renewed in January - so I have to make a decision soon. I have been a longstanding Plusnet customer for over 10 years and would prefer to…
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Plusnet - what a rip off!
Plusnet - my contract expired on the 4th of December ('23) and I'd decided to switch providers. All fine, so far, I then received a final bill from Plusnet covering 4th of December to 3rd of January - why? I've no idea and to rub salt into the wound it's at the "I don't want to extend my contract rate"; i.e. double what I…
