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Virgin Media- email down, unable to create online account
My husband died three months ago.I contacted VM unable to afford £85/month. My husbands account was disconnected 6 weeks later and they opened a new account in my name at less than half the price. When my bank account was debited, I received no notification and attempted to access Virgin media online. Every attempt to…
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Full Fibre: How to connect to router upstairs?
I'm no expert when it comes to wifi and routers etc. but I'm thinking of changing to full fibre. I currently have a cable running up the stairs from the master socket which connects to the router that's in a bedroom. If I have full fibre coming into the house, I'm guessing that the current master socket will be removed and…
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Will I need a New Socket?
I currently have Virgin Media broadband and telephone but was thinking on switching to another providor using my landline which was originally BT, it was installed 32 years ago.when BT was the only providor, untill Telewest now VirginMedia, was installed a few years later.. When Telewest and Sky had a disagreement and…
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KCOM broadband exit fees
We currently live in East Yorkshire where we only have one broadband provider, KCOM. We are moving house and are in an 18month contract.(you don't get any other choice of contract length) As we are moving to another part of the country we are unable to take our service with us. I've argued that it is not our fault we are…
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cheap broadband
I have always wondered what other members pay for broadband as some seem way over the top .At present I am with Now tv for my broadband (only ) and get 56 meg for £20 a month which includes anytime calls 24/7 up to 1 hour . I admit that I followed Martins advice when prices go up and plead poverty and regret that I will…
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Shell Energy Broadband - keep my number ( porting )
I've just signed up with Shell Energy and the number on the email does not match my number. So I called them to ask if I could keep my original number and was told that in order to do so I must call again, the day before the transfer, and they would contact the jeopardy team who would usually be able to do that! Huh? But I…
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Can I come back to gfast if I switch to full fibre? Or could someone else take the slot?
I have a gfast contract with TalkTalk. I am quite happy with it, I reliably get 130-150 Mbs download and 20-30 Mbs upload speeds. I don't really need more; the only reason I'm considering changing is that prices have gone up, and now I can get full fibre for less than the £32 Talktalk will charge me. My question in this…
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Full fibre in London: Infrastructure unique to each provider or shared? Switching = new install?
When it comes to so-called "full fibre", i.e. FTTP (fibre to the premise), how many providers are there in London? Does each provider have its own infrastructure? Is there an equivalent to OpenReach, whereby the infrastructure remains the same even if you switch provider? In other words, if I get the engineers to install…
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Vodafone Broadband dropping out for 5 weeks... advice on what to do next...
Hi All, I first had an issue with my broadband dropping out a couple of times an hour (router flashing red for ten mins or more at a time) in the middle of February. I spoke to Vodafone, they got me to do some "tests" and then said they'd book in an engineer (ie Open Reach) to sort it out. A few days later I get a text…
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Shell broadband
Tried to switch to them as an existing energy customer they've offered me 6 months free of an 18 month contract at £17.99 pm which would save me £170 pa compared to my deal with Now. When i got to the DD stage of applying the 6 month free wasnt mentioned. I queried this and they reied " Your promotion should be applied to…
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SKY Q & SKY Broadband vs BT Broadband and BT TV
Hi all I am looking to maybe save money and have a faster internet connection. Anyone recommend BT? Someone in the BT Forum mentioned that BT don't throttle or impose any restrictions/limits. Sky are also suspected to run higher contention ratio's meaning you are more likely to hit network congestion at peak times
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Leaving BT broadband.....what happens to email address
Hi, all replies appreciated, TIA As above, I wish to leave BT broadband as its too dear. What happens to my btinternet.com email address though? Will I still be able to access this as time passes, but by signing in with password etc every time rather than as an app? Or will I lose this email eventually? Thank you Bob
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NOW Broadband Retentions
Hello, My NOW Broadband contract is coming to an end shortly and I'm looking around for new deals. I've received an email from NOW offering two options: Stay on existing deal, but on a rolling contract - £25 a month for Super Fibre and Anytime Calls Or lose the anytime calls, new 12 month contract - £22 for Super Fibre The…
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Plusnet offer, too good to be true.
Have pn fibre 35mb with full calls. See they now offering full fibre appr 70 which will cost me £1 less pm than pay now! Seems illogical is there a catch. Has anyone gone for it be interested there experience.
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One Month Internet Contract
I am with Now Broadband and recently moved into a new flat and transferred it to come with me. I am going to be in this flat only for another 9 months before I move in with my partner. Now Broadband have already told me my bill is going to be increasing massively as I am coming to the end of my 2 year contract. Due to the…
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Out of Contract with PlusNet at the end of the Month. I would like to keep ISP Advise Please.
I am out of contract with my ISP PlusNet at the end of the month. I would like to keep them them as my ISP on my current deal or cheaper if I can get it. I pay a Monthly total £39.20 this includes Unlimited Fibre Line Rental, Unlimited U.K and Mobile.Its for Phone only I don't use TV. Does anyone have any advice please?…
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Replace FTTC with 4G modem?
We have Plusnet FTTC, unlimited data, our download speed is about 33Mbs, It costs £24.99 a month including phone but no call packages. I recently tried an LTE modem and temporarily put my 1pMobile phone SIM in it. Plugged it into my router and it worked straight away. Gave me 120Mbs download speed. When my Plusnet contract…
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Onestream broadband
Hi guys, need a bit of advice please. is anyone with onestream, never heard of them till now. my contract with TT is due in a couple of weeks. been with them years, 20 ish. want a lot more to renew . onestream are a lot cheaper, BUT, I need a call package. they say all their packages include anytime calls are free.…
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Taking broadband contract to new address
I'm with Shell Energy Broadband and I'm moving house with 3 months still to run on my 18-month broadband contract. I called Shell to ask about options, and they are: * start new 18/24 month contract with Shell Energy Broadband at the new property * cancel and pay a fee So there is, in effect, no option to take my existing…
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Broadband but moving in the near future
Hi, wondering if anyone can help! I am currently living in temporary accommodation and have been using my mobile hotspot to work from home but my provider has been working on a local mast which is making working difficult! So my question is, can I get broadband knowing that I will be moving in the near future? How do I…
