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Disconnecting Openreach/BT/Talk Talk line?
Towards the end of the year, I should be getting one of the alternative full fibre (FTTP) broadband ISP networks (AltNets) installed. This means my current 60Mbps Fibre service and phone line on the Openreach network with Talk Talk will no longer be required. My contract with TT ends in November and I will roll monthly at…
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How do I just turn the internet off overnight?
Hello I *really* need to be able to turn off any internet access from my teenage son's devices overnight. If this means turning off internet access for the whole family thats OK (not ideal, but ok.) I have tried a timer plug to turn the router off over night. But it seems to totally mess up the power to the router. I tried…
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Budget Reconciliation Plan
I’ve been charged a Budget Reconciliation on my broadband.. when i joined they said it would be £31 a month it was actually £47.50 so I’ve left and got BT Fiber 900 for £56 a month i owe £77 pounds and i only joined in June 2023 😑🙇♂️
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Advice needed please - zen messing me about
I've had Zen internet for around five years. The service was fine up until this past year. WHen I changed addresses I was assured they would terminate my old service and account as obviously I'm no longer at that address. However I realised they had been overcharging me for this old service for around 4 months. After a lot…
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NOW Super Fibre
My broadband is currently with BT and I am now out of my current deal and it is expensive. They want £37 per month. I am considering moving to NOW Super Fibre at £22 per month. Has anyone got any experience of them and think they are worth moving to? Thanks
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I need faster home data/Internet, is a Sim only contract, my best option + a 4G router?
Since living in my home for the last few years, I have never had good Internet access, the best I can get is standard Broadband, but this means speeds of one to 2 MB max as there are two of us, using the Internet all day, long, the speeds can go extremely slow (sometimes as low as 0 .3 NB). So as all fibre-optic and faster…
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Virgin Media to Giganet - Good Decision?
Here's the lowdown... Current: £24 / 250Mb with Virgin Media Giganet: £37 / 500Mb (although £55 one off payment). No contract but month 10, 11 and 12 will be free. Brings it down to a out £27 a month (discounting the £55 one off). Virgin Media offers: £26 / 500Mb. 18 month contract + annual price rise business. They did…
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switching to Community Fibre
I am with Vodafone for my broadband and am curious about switching to Community Fibre once my contract runs out. My question is is this a simple switching process where I could use uswitch as an intermediary or do I have to facilitate the whole switching process on my own? Thanks
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Very Unhappy with Virgin Media Price Increase £19.00 to £26.00 and Rubbish Customer Service
I have got a Virgin Media account. I have no TV or Phone Line just the broadband service that is the M125 service (125mbs) 2 Months ago they hiked my monthly bill from £19.00 a month to £26.00 a month. I phoned to complain and spoke to a Virgin Media customer service agent in Asia. They said they would cancel the price…
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Cancelled Virgin Media 18 months ago, but contract got renewed instead.
Hi All, I manage the utilities bills and contracts for my elderly parents; with the need to enquire and make changes that can only be done as an account holder, compare the market and shop around at the end of contracts, it is just makes things infinitely easier if everything's under my name. Last Feb 2022, I called up to…
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I switched broadband to Sky 2 months ago but I am being billed by Virgin
Hi there I would appreciate if someone could give me his/her thoughts. My contract with Virgin ended up 25/4/2023. I was abroad at
that time so called them in second-half of May when back. I did not like their
new offer and did not sign for a new contract. Instead I decided to go for Sky
and was given the impression they…
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Switching from Virgin to Sky
Having no end of issues with renewing a contract with Virgin after being a loyal customer for years, so considering a move to Sky - for both broadband and tv. I understand sky don't use dishes any more but we have obviously been using a Virgin cable so what happens if we switch back to Sky? Can they use our phone line…
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Broadband
Hi, I’ve been struggling to be able to contact sky regarding my dads sky and broadband contract which is ending now. Atm he has Netflix and a phone call top up I’m struggling to compare deals any advice folks ?
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Choosing a new broadband deal. They only let me choose existing adsl can’t upgrade to fibre.
Presumably the comparison sites prices are for like for like service takeover but when they say ‘fibre is not available’ to my property it is incorrect. I know that fibre to the cabinet is available and for an extra £2 a month fibre would give me faster speeds on paper anyway. It seems I will have to either upgrade my…
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Fighting Openreach
We needed two OR junction boxes moved from one wall to an adjacent
wall less than a metre away.. They charged us around £700 to
‘survey’ the site and draw a plan. They estimated the job would
cost around £5K which we had to pay up front. Their plan was to dig
a trench and it was quite a difficult job, they said. Then they…
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Broadband and phone providers that are unable to retain your landline number from Now aka Sky?
Shell energy is one as I’ve just found out. Is the problem created by Sky/Now or Shell energy? Why is it a problem? I thought it was standard practice to be able to choose whether to keep your existing number if service is at same address!? It’s important to me to keep my existing number of many years. Thanks for any…
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Virgin Broadband & tv question
I have a Virgin Broadband package - M250 + Mix Tv + talk weekends phone. The price has been increased by approx. 50%. When watching iPlayer etc. I use a Humax youview box not the old Tivo box that was supplied by Virgin. So my question is, if I ask Virgin to remove Mix Tv from my packsge will I still be able to use my…
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Activation of NOW Broadband and TV ...now i do not have working landline nor TV
Think i'm really naive so don't be harsh...my daughter found me a better priced broadband/tv/keeping landline phone....activation date for broadband was 31 july..had to ring NOW as password didn't work...but forget to say now i have no landline...am a vulnerable person and getting a personal pendant which works off the…
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Community Fibre & Plusnet Terrible Service - Please Help!
I have a bit of a story to tell so please bare with me here. The broadband deal I had with Plusnet came to an end on the 20th July 23 and as I forgot to check only realised this when I received my next bill and the payment was for £54.39. Double that of what I was originally paying. So like any sensible consumer decided to…
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Will Virgin fix my external wall box?
Shall I order the lid myself or report this to Virgin? Internet working fine
