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TalkTalk retention deals - haggling success?
Hi, My TT broadband contract ends in 3 months. I have 3 of their Eero mesh wifi devices which may become unusable if I switch to another ISP. I am happy with the service I'm getting, but not so happy with the price (and the hike at the end of the contract). Did anyone manage to get a good deal with their retention team…
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BT email address
I am close to the end of my BT broadband and phone contract after nearly 20 years, so I am now considering alternatives. My immediate problem is my email address. I would like to retain my current address if possible. If I move away from BT can I retain my 'btinternet.com' email address or will I have to accept a new one…
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onestream broadband now saying i signed up for 24 months
i received my end of contract notification email to say contract ends nov 19th 2023 i called to say that i wanted to end my contract on this date, i was then told i had signed up for 24 months and the ecn was a mistake, the order on my account says 12 months, i've attached photo, there was also a new order on account for…
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Broadband market dysfunction
Has anyone noticed that now PSTN is being switched off, any new contracts do NOT include a landline. You have to sign up to a 'digital voice' service which is inferior yet seems to cost as much as or more than the allegedly 'hard to maintain' PSTN service. A digital solution should be miles cheaper. Also just in the last…
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BT Broadband Issues
For nearly 12 years we have had issues with wifi connectivity with BT. We are in a rural area on copper cables and there are 17 poles between us and the exchange - fibre not on the plan apparently. Umpteen complaints have been made, poor weather conditions specifically rain and wind cause further deterioration. Openreach…
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End of contract fees
Hi all. I have 6 months left on my virgin contract. I have broadband, phone and tv with them. They have told me it will cost £240 to end my contract now. These fees are not explained or displayed in my contract. Can they charge me these fees if the dont show them? Thanks in advance, Mike.
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Vodafone gift card
ive just signed my mum up to vodafone fibre 2 partly as, on here, and on their site, they're promoting an £80 giftcard, reduced from i think £100 last week on closer inspection im really not sure if she will be eligible for this and would like to ask others what they think ?? T's & C's * £80.00 Amazon.co.uk Gift Card,…
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A warning for the yearly broadband switch
Hi, I'd like to share an issue I have had that could affect many. Not able to work for few months, I've had to be careful with the pennies. So when my yearly subscribtion with skybroadband (now tv) ended they doubled the price as is normal practise these days. I then switched to EE who insisted I had fibre. Two visits from…
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Not had broadband for 3 years, best and easiest?
As the title says the property has not had broadband for 3 years, looks like it was previously Virgin. I only want Broadband, who is the easiest to deal with? Ive checked comparison sites but unsure as they all say switch and im.not switching.
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Not possible to get bt sport on discovery plus because my you view box is obsolete
Bt will only provide upgraded tv box if i renew my contract but i have a year left of my contract with them to provide me with bt sport that i pay £18.00 a month for. It feels like bt is forcing all you view box owners to renew their two year contract just to keep the service they are already paying for. Is this legal?
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Vodafone - Complaints email address
Has anyone else encountered the ridiculous state of affairs that Vodafone refuse to provide any form of contact for a formal complaint, and insist you go through their chat to "resolve" things? Anyone got an actual email address for a complaints department please?
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Vodafone 67Mbs & small print
I gave in my Postcode in MSE broadband page, Clicked on Vodafones 67Mbs. package....had it installed, noticed very slow speeds, contacted them and they pointed out my contract, which headlined 67Mbs......but further down in the smaller print it said Max 39.8Mbs. I find this a Con....anything I can do about it?
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Vodafone broadband offer problems
Has anyone had problems trying to sign up for the vodafone broadband offer which ends tomorrow? I followed the link but when I got to the vodafone page it says there is a problem and gives a phone number, which is invalid. I did the online chat and was told they could sign me up but I wouldn't get the voucher as it's third…
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Can I cancel because of poor service?
In July of this year, I moved house. Before I was able to organise broadband in the new property, the purchaser of my house somehow managed to get my current broadband supplier (EE) cancelled. I contacted EE saying that I had had no knowledge of this and was left with no internet access. EE said they would set me up at the…
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Plusnet cancellation after 3 days of terrible internet
I imagine the answer to this query is likely to be that Plusnet’s T&Cs are what they are but that I can complain and maybe get a reduction. However in case there’s a better route, I thought I’d ask you for advice. We’ve been with Sky broadband for years and like their service. Trying to make cuts and get a faster…
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Virgin cancellation nightmare
Hi. After 2 conversations with virgin (both of which were over 2 hrs with them trying to persuade me to stay) I finally cancelled my service giving them 30 days notice. They advised me of my final bill, but I've now had a bill from them with a £7.50 late payment charge. There is no possible reason for this as my DD and my…
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End of contact - Cancellation lenght
Hi, my BB contract is ending on 20.09.23. I have informed the provider today that I will be leaving. They have said my contract will end on 05.10.23, 30 day's cancelation, my next payment is due on 18.09.23. Do I owe them money from the 18th till the 5th as my BB will be turned off on the 20th, or do I just owe them for…
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Fibre internet
Hi, hope someone can help us. We originally owned a large property with an adjoining annexe. We have now sold the large property and have retained the annexe and it has been registered as a separate property for 6 years or so and shows up on any searches etc including the BT site (shows slow speeds to our property of…
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Virgin cut off my Dad's landline 30 days early......
Hi, I am moving my elderly Dad from Virgin to BT, I today arranged the cancellation for 1st October so we could set up his new Internet and IP digital phone with BT. All was arranged for disconnection on 1st Oct, we have confirmation email for disconnection on 1st Oct, so I picked up the phone to arrange the new service…
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Vodafone Charging for full month of September even though my services terminate on the 15th
So I get a bill today for a full month to be taken by DD on 8th September. I gave my notice 30+ days ago and the services will cease on 15th September. I have been on the chat, phone, twitter /X and even posted a nice review on Trustpilot. They won't manually calculate the bill and if I cancel my direct debit they will…
