City Fibre - Routing of cable

Warslet
Warslet Forumite Posts: 30
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I would like to have FTTP installed.   It would be via City Fibre as the connection is on the pathway on the edge of the property. The property is detached. My neighbour had FTTP installed recently and the contractors routed the cable to his front door.  This is not convenient to me as my master (BT) socket is at the back of the house.  Has anyone any experience with City Fibre in having the new cable routed to where they want it rather than where the contractor decides? Cabling would be on external walls in part but would have to go through a garage. I did contact Zen who said to cancel if the contractor doesn't locate it where I would prefer it to be and revert back to BT (who I'm currently with). Zen gave the impression it can be routed to where I want it to go.   

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  • daveyjp
    daveyjp Forumite Posts: 12,071
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    Contacting Cityfibre woukd be your best option.  My Cityfibre installer was third party contractor who asked where I wanted the cable routing from the Openreach pole.

    The location was actually dictated by availability of power as Cityfibre hardware needs two power sockets.  One for the Cityfibre network box and one for the broadband modem.
  • matelodave
    matelodave Forumite Posts: 8,388
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    edited 19 July at 3:59PM
    FTTP isn't really the black art that some people make it out to be and its more robust than it used to be now people have experience in installing it..

    Its not difficult to get the fibre cable to go wherever you want it. Its less than 6mm in diameter (sometimes a lot less) but you need to be aware of its bending radius, so its down to negotiation with the installer how sharp the corners it can manage and how much time and effort he's prepared to allocate to locate it where you want it.

    However,  as said above, it needs to get to the Optical Network Terminal Unit which has to be reasonably close to a mains socket (unless you want an extension lead trailing across the floor).

    Likewise the router has to be reasonably close to a mains socket but you can run a data cable between the two so they can be as far apart as you like assuming that you can get a cable between them.

    My NTU is around ten metres from the router and connected with a length of Cat5A cable through the loft.


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  • iniltous
    iniltous Forumite Posts: 2,780
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    edited 19 July at 3:05PM
    When you say the connection is in the pathway on the edge of the property what does that actually mean ? , have CityFibre installed their own footway ‘toby box’ at the curtilage of your property, so if you order their service, they will install a cable from this point to your property, excavating your garden in the process , or is this ‘connection’  in the pathway , within an Openreach footway box and they would use any existing Openreach duct between the footway box and your home , obviously if they use the existing OR duct to your  house that sets the point where the cable will appear on your wall , they will install some sort of splice point where the duct appears , and from here run another cable ( spliced to the cable in the duct ) to the location of their ONT , presumably if it’s possible to get this cable to where you want it , (if it’s a practical proposition )  , and can be done in a reasonable timeframe , then they probably will do what you want , if it’s not practical, or will take hours to accomplish, they will probably refuse.p and insist on a different location for the ONT .

    You need to  consider that if CF directly employ the installer, they probably give them 4 or 5 jobs per day and allow maybe 1-1.5 hours per job including travel between them , and expect them to be completed, if they employ contractors they probably pay per completion , if your install will take (for example) 3 hours because of the way you expect service to be run , the installer will probably refuse to spend that amount of time and come up with reasons   (apart from cost ) as to why they won’t do it that way.
    As stated the ONT needs to be near a power outlet , this may mean that you wanting it near the existing Openreach NTE may not be practical anyway.

    As far as reverting back to BT , the sensible approach would be to get CF installed and working before contacting BT to cease their service, ordering with CF , unless you are porting your phone number , will not cause BT to cease service, you will have to do this yourself, there is no ‘connection’ between orders on CF and BT because CF don’t use Openreach 
  • BUFF
    BUFF Forumite Posts: 2,185
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    Warslet said:
    I would like to have FTTP installed.   It would be via City Fibre as the connection is on the pathway on the edge of the property. The property is detached. My neighbour had FTTP installed recently and the contractors routed the cable to his front door.  This is not convenient to me as my master (BT) socket is at the back of the house.  
    City Fibre won't use your master (BT) socket, they would install their own+cabling.
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