BT Broadband - Do They Know?

Sunday_Morning

Faced with not being able to continue my Virginmedia service because I am moving and they don’t service my new address, I’m forced to look elsewhere for my broadband, and TV services.

I’m moving to quite a rural location, but I know a speed of 900mb is possible there.

However, if I put in my postcode to BT Broadbands checker, I get the message

Sorry, we can't find results for your address at the moment

We're updating our systems and we hope this will be fixed soon

However, far from this being a temporary thing, this has been like this for weeks and, furthermore, the same message seems to crop up whatever postcode I try, even ones where I know BT Broadband is in use!

I will go elsewhere for what  I require, not just because I can’t get anywhere with them anyway, but if takes them this long to fix their own equipment, I won’t trust getting anything from them.

It seems insane….how many people are being driven away by this or am I missing something?

Keep_pedalling

BT are just one of a lot of providers who use the OpenReach network have you tried any of those?

Sunday_Morning

Hi K-p    yeah I know. I just think it's strange that BT should keep something on their site for so long which would only drive customers away!

Neil_Jones

Is your new address on a new build estate?

Its common in that regard to be locked to a provider that will power that estate exclusively for x months/years, and until that period expires, no Openreach provider will be able to provide you with a service.

uvarvu

Check https://bidb.uk/  - what do you see?

Sunday_Morning

Neil_Jones said:

Is your new address on a new build estate?

Its common in that regard to be locked to a provider that will power that estate exclusively for x months/years, and until that period expires, no Openreach provider will be able to provide you with a service.

Hi Neil.....very much opposite the case for me!  But my point with BT was it doesn't really matter what postcode you put in, the same message will show up even if they are perfectly able to provide a service there. So even if someone comes along living in a place that BT can supply, they won't get any further when trying to buy it than putting their postcode in...