Vodafone land line charges hike mid term

DMO58

Vodafone is seking to appy mid term price increase to land line packages outside their contrfat terms. 

Their standard terms allow an annual increase in line with inflation each April but they are now imposing a 25% increase on landline package charges in August 2024

I switched to Vodafone in June 2024 for a new fixed price 24 month broadband and landline package based on an annual increase each April and was notified last week of an increase of £2 per month ( £8-£10) for the land line call package wef August 2024. I queried their contractual right to do so and they refused to explain merely quoting supplier charge increases to Vodafone and that all telephone providers are doing the same. They refused to cancel the increase and the only option I had was to cancel my landline call plan.

This is in my view wholly unfair trading practice and outside any legal rights of Vodafone. I presume they are relying upon most customers not querying increase as land line users are diminishing. As the majority of land line users are likely to be reliant on land lines and possibly less able to identify and query such practices this is a very worrying practice and may well be repeated by all main telecoms providers both locally and nationally   

Hoenir

DMO58 said:

This is in my view wholly unfair trading practice and outside any legal rights of Vodafone.

What does the small print of your contract say? Vodafone have given you the option of terminating the contract. Suggests that this something beyond their control. 

iniltous

Talk Talk , in the past, before increases based on CPI , would offer fixed price ‘ guaranteed no increase during the minimum term ‘ but it was a bit of a con , the core element of the service, broadband didn’t increase in cost but the non core elements , call charges ,   facilities like caller display , did increase , perhaps VF are using this sharp practice as well .
BTW , I don’t follow your post though , is the  increase £2 per month , or   £8-£10 ?