I forgot my Plusnet contract ended a few months ago

spaceboy

I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?

400ixl

Well they will give you a new contract for whatever current discount they are offering. Very little chance they will back date it or offer more just because you have let it lapse for a couple of months.

Peter999_2

Did they warn you that the current contract was coming to an end?    Ofcom rules state that they must warn you.

Companies must tell customers about their best deals - Ofcom

400ixl

Yes, Plusnet do warn you. Just got my first reminder my minimum term is up in 3 months. Will get other notifications as it gets closer.

housebuyer143

spaceboy said:

I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?

They have really good deals at the moment, so I imagine you can take out one of those. I just got 500mbps fibre for £32 a month and a £30 gift card  👍

Neil_Jones

spaceboy said:

I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?

Make up for what exactly?

Not their fault you forgot to renew it for a better deal.

You would have been told it was ending so if you were and you did nothing about it, that's your problem.

If you want to stay with them, phone up and get a new deal (or pick somebody else).

spaceboy

Neil_Jones said:

spaceboy said:

I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?

Make up for what exactly?

Not their fault you forgot to renew it for a better deal.

You would have been told it was ending so if you were and you did nothing about it, that's your problem.

If you want to stay with them, phone up and get a new deal (or pick somebody else).

Yeah I have not been well mentally recently and ignored the letters. Nice of them to bump the price up so much.

Neil_Jones

spaceboy said:

Neil_Jones said:

spaceboy said:

I seem to be paying over £50 a month at the moment, do you think if I phone them they'll give me a discount on a new contract to make up for it?

Make up for what exactly?

Not their fault you forgot to renew it for a better deal.

You would have been told it was ending so if you were and you did nothing about it, that's your problem.

If you want to stay with them, phone up and get a new deal (or pick somebody else).

Yeah I have not been well mentally recently and ignored the letters. Nice of them to bump the price up so much.

Sorry to hear that, but the jump in prices is what you agreed to:

https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/ - "The monthly charges stated below apply to our standard broadband and fibre products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up."

Sorry.

If you want to stay with Plusnet phone them up and get a better deal.  But don't expect any back payments due to what is effectively been (with all due respect) apathy on your part - they've done nothing wrong.

400ixl

They didn't bump the price up, as with most ISP's they removed the discount they applied for your commitment to a minimum term with them.

You should just be able to go into your portal and see the offers which you can sign up to online without having to speak to anyone.

Bogarte

Yes this happened to me. I didn't realise. I rang them and they put me on a new lower tariff. When you get the lower tariff check they change it, I got charged the higher rate for another month, but they did refund me when I queried it.
Incidentally I am going to be moving and wanted to stay with Plusnet. However the only option for the new place is fibre which needs an access box which as my new place is grade 2 listed I don't think I can get. So I have just signed up for 150Gb with unlimited texts and voice with Smarty for £15 a month. Unlimited tethering to my laptop so hopefully I won't need a broadband line at the new place. Fingers crossed!