We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Confused by wifi, routers and modems? Need help picking the best broadband for you? Not sure if cable or fibre or 5G is the way to go?

Virgin media competition blocker
Hi, we’ve been tied to Virgin for the last 6 years since moving into a new build estate. They supplied the fibre broadband and tv built into the area. However the tv service is a bit rubbish with dodgy signal etc and we can’t move to anyone else, as OpenReach aren’t allowed to run their cables onto the estate. There’s only…
Change Broadband provider - two lines to house?
I recently signed up, then cancelled, a move from my current 'copper wire' provider to a 'fibre to the house' provider. It wasn't the only thing that caused me to cancel the move but one thing that came up in conversation, quite by accident, was that the new provider wouldn't remove the previous providers copper wire to…
Problem with Broadband giftcards for new Vodefone user
We signed up for a new Vodafone broadband service in March with the promise of a £85 gift card and still have not received it. Giftcloud say they are waiting for Vodafone to confirm our purchase.At one stage they asked us to send a copy of a bill to confirm we had taken the package out which we did. Still no gift card.…
Getting local authorities to approval Ultrafast Fibre installs
hello i live in Hackney, east london and run a business. In our area we've literally only just had Openreach install ultrafast FTTP broadband. Checking the deals from BT, Plusnet, Sky Voda... they're incredibly expensive, in part because Openreach charge providers to hire the lines. Ideally I'd sign up for much cheaper…
What does BT 'nullmb' download speed mean?
I was looking to switch to BT from Virgin (after the latter fairly shoddy customer service). But when I looked up BT Fibre their download speed is listed as 'nullMb'. What on earth does that mean? Maybe the geeks can understand this but there's nothing to explain it. can anyone enlighten? Looks like if I delay further I'll…
TalkTalk upgrade for no extra cost
Had a second email from talktalk offering a no cost upgrade. "We recently contacted you about arranging your engineer appointment to upgrade your home to a better fibre broadband, as part of a nationwide upgrade. As a loyal TalkTalk customer your upgrade is available at no extra cost. You won’t pay any more than you do…
BT outage compensation
Hi, looking for some advice. BT Full Fibre connection was completely off for 3 days last week and this morning it's off again. They did agree to give us compensation for last week as it continued past midnight on the second day but are now saying we won't get compensation for the current outage as it's an MSO (Major…
Sliced through cable leading to Virgin Media satellite dish
I was doing a good turn for a house-bound elderly neighbour by trimming her hedge, and I managed to slice through a cable coming out of the brown Virgin Media box attached to the outside wall. Following the path of the cable, it's one that goes from the brown box to a satellite dish. I was relieved that she can still…
Social tariff Vodafone
Has anyone used the 73mb social tariff with Vodafone? I saw it advertised in the mse latest email but I called Vodafone and they only seem to be aware of the 34mb speed on the social tariff. That’s far too slow for our household, just wondered if anyone else has used the 73mb plan?
Moving Home / Broadband setup
I purchased a flat at auction at the start of the month moving in to it in just ten days from now. Thought I'd get the ball rolling and see what broadband options i have and decided I'm going to go with Sky (currently living with parents so don't have current provider). I was going through the order process on sky website…
TalkTalk retention deals - haggling success?
Hi, My TT broadband contract ends in 3 months. I have 3 of their Eero mesh wifi devices which may become unusable if I switch to another ISP. I am happy with the service I'm getting, but not so happy with the price (and the hike at the end of the contract). Did anyone manage to get a good deal with their retention team…
BT email address
I am close to the end of my BT broadband and phone contract after nearly 20 years, so I am now considering alternatives. My immediate problem is my email address. I would like to retain my current address if possible. If I move away from BT can I retain my 'btinternet.com' email address or will I have to accept a new one…
onestream broadband now saying i signed up for 24 months
i received my end of contract notification email to say contract ends nov 19th 2023 i called to say that i wanted to end my contract on this date, i was then told i had signed up for 24 months and the ecn was a mistake, the order on my account says 12 months, i've attached photo, there was also a new order on account for…
Broadband market dysfunction
Has anyone noticed that now PSTN is being switched off, any new contracts do NOT include a landline. You have to sign up to a 'digital voice' service which is inferior yet seems to cost as much as or more than the allegedly 'hard to maintain' PSTN service. A digital solution should be miles cheaper. Also just in the last…
BT Broadband Issues
For nearly 12 years we have had issues with wifi connectivity with BT. We are in a rural area on copper cables and there are 17 poles between us and the exchange - fibre not on the plan apparently. Umpteen complaints have been made, poor weather conditions specifically rain and wind cause further deterioration. Openreach…
End of contract fees
Hi all. I have 6 months left on my virgin contract. I have broadband, phone and tv with them. They have told me it will cost £240 to end my contract now. These fees are not explained or displayed in my contract. Can they charge me these fees if the dont show them? Thanks in advance, Mike.
Vodafone gift card
ive just signed my mum up to vodafone fibre 2 partly as, on here, and on their site, they're promoting an £80 giftcard, reduced from i think £100 last week on closer inspection im really not sure if she will be eligible for this and would like to ask others what they think ?? T's & C's * £80.00 Amazon.co.uk Gift Card,…
A warning for the yearly broadband switch
Hi, I'd like to share an issue I have had that could affect many. Not able to work for few months, I've had to be careful with the pennies. So when my yearly subscribtion with skybroadband (now tv) ended they doubled the price as is normal practise these days. I then switched to EE who insisted I had fibre. Two visits from…
Not had broadband for 3 years, best and easiest?
As the title says the property has not had broadband for 3 years, looks like it was previously Virgin. I only want Broadband, who is the easiest to deal with? Ive checked comparison sites but unsure as they all say switch and im.not switching.
Not possible to get bt sport on discovery plus because my you view box is obsolete
Bt will only provide upgraded tv box if i renew my contract but i have a year left of my contract with them to provide me with bt sport that i pay £18.00 a month for. It feels like bt is forcing all you view box owners to renew their two year contract just to keep the service they are already paying for. Is this legal?

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free