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Now TV Broadband alert
I
set up an account for my deaf 88 year old mother via a
moneysavingexpert linc. The deal was £5 set up and £18/month for
Now Brilliant Broadband 11Mbs and free anytime calls, with the option
to retain the existing landline number (same deal available via
moneysupermarket.com). Since signing up there has been nothing…
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Piggybacker switching to a different mobile operator
Hello everyone! I currently use a Vodafone 4G SIM for my home broadband. Where I live only 4G from Vodafone and O2 works. I can get a better deal from Tesco Mobile (on the O2 network) but my question is this - if half way through my contract Tesco split with O2 and switched to another mobile operator who doesn't cover my…
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Direct Save
I am currently with a company called Direct Save who I think are based in Watford. I have tried on numerous occasions to move my broadband and phone to another provider. However, each time they have blocked it as apparently they have a "Monopoly" on the estate where I live. I thought it was illegal to have a "Monopoly" and…
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Incorrect info from MSE
https://www.moneysavingexpert.com/news/2024/01/broadband-and-mobile-price-hikes/#campaign claims that TalkTalk will allow "MOST VULNERABLE" customers - a no price rise in April.This is incorrect - what is "MOST vulnerable" anyway ? Could MSE please confirm where this info came from - and correct it ?
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Sky Q TV with Onestream (Vodafone) Broadband
Hi, I have signed up for Onestream 80 broadband (supplying my own TP-LINK Archer VR2800 router), going live in 10ish days. Since then, I've discovered they are using Vodafone's network. About 5 years ago, I signed up with Vodafone broadband, but something was causing it to mess up my Sky Q (which is, & was then, hard wired…
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BT Broadband connection issues
Hi, this is mt first post to the MSE community. I'm hoping that by reaching out to you someone is having the same issues. For the last 12 months I've had connections issues with my BT Broadband. I'm not a big teckie but this is my set up: Smart hub 2 that's no more than about 30cm from the master socket. TV & Sky Q box…
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Broadband and Home Phone
My contract with BT ends in March this year. Am I right in saying no other provider can offer a more competitive Package for 200Mb+ and 500 + inclusive minutes per month?
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Moving to one supplier when you have different broadband & landline providers
One of my relatives currently has BT for voice & Plusnet for broadband. I'm recommending she just moves to a single provider and an offering for phone & broadband (much cheaper than two separate contracts). We want to keep the landline number.What's the best approach for moving to a single provider under these…
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Mobile Broadband
I have just got Mobile Broadband from Three to replace BT in my home which over many months has given a very slow service and no hope of it improving soon.I have Kaspersky anti virus installed is there any more security I need?Are there any concerns doing purchases and online banking over mobile broadband?
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Mobile Broadband
I currently am using three mobile broadband with the Huawei B535 modem supplied - could I use any other unlocked mobile modem by transferring my SIM card?
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Broadband deals
Hi my Broadband contact Fibre 65 with TalkTalk ends in May and I only pay £22.84 a month and it includes anytime calls. So when I got an offer to renew for £25 per month I thought that sounds good. But then digging into it if I renewed now I'd pay £25 next month and then in April they add those nasty in contract price…
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Forced into it
When I moved to Sky over 2 years ago they forced me into a voip phone. Lost all extensions. Phone is stuck within 1 mtr of router. Had to buy hands free extension kits.
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14 day cooling period
Hi, I am currently a customer with Shell Broadband (soon to be Octopus) i recently upgraded to 100 Fibre FTTP. i carried out upgrade on phone with Shell 06.02.2024, was told in email 14 day cooling off period commenced 07.02.2024, Openreach installed fibre into our bedroom 20.02.2024 and made system live. because we…
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Refund for existing customer moving to Virgin Essential broadband social tariff.
Has anybody managed to get a refund out of the company after moving from Virgin over charged price to Essential broadband after discovering you've been eligible for years? Replies only from anybody who has tried please.
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Need short-term broadband, 5G Router best option?
We are in the process of selling my mum's home (she has moved to a care home). Her BT contract ends in March and they do not offer a monthly contract. I have had a look around and can not find a monthly broadband contract, is a 5G router the best option? My mum's house is in London and O2 have 5G where she is. Any advice…
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Virgin costs.
2022, we were paying £65 per onth for BB. No TV or other extras. I complained and they eventually reduced this to £25 per month. Now just got a letter saying that was a special offer and it will come to an end in April. Back up to £60+ Happy with service / speed etc but not the cost. I will call and threaten to change but…
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Onestream compatible routers?
I have signed up for Onestream Fibre 80, but the router is extra! So I clicked to supply my own (I may regret this, but can change later). My neighbour has a spare TP-Link Archer AC5 1200, which has similar connections to my current BT router. Would this be compatible please? Thanks.
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Delay With Change Of Provider
Hi everybody I am due to change provider, but they have informed me that there will be a delay due to needing to upgrade their equipment at the pole. My problem is that my old provider is due to disconnect on February 20th & the new supplier cannot now connect until March 5th. Any suggestions to keep broadband in the…
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Fttp broadband is my only option ?
Has anyone come across companies that will only offer you fttp broadband ? A while ago openreach installed fibre in the street, I still had standard fibre broadband at the time getting around 60mb, which plenty fast enough for me. My contract with Nowtv ends at the end of this month so I started looking around for a new…
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fibre broadband
Please be aware that if you upgrade to full fibre broadband you might lose your landline and phone number. I have just upgraded with plusnet (BT in disguise) and they have switched off the landline as they do not supply VOIP (voice over internet protocol) they tell me. Unfortunately, they didn't tell me that when they…
