-
Broadband acting unlawfully?
Hi there, I've just noticed something with my Onestream broadband, I looked at my contract summary and it says: "On 1st April each year your standard monthly fee will increase by an amount equal to the Retail Prices Index rate published by the Office for National Statistics in March plus up to 3.9%" Note that they said…
-
Sky Price Increase leaving Broadband keeping tv
I am unsure of the answer to this and wondered if anyone else has been in same position before I contact SKY. I am tied in to my 18 month SKY TV and FTTP 500 plan until 12th June. I can see that I can exit my broadband FTTP 500 plan early due to the price increase but not TV element. Can I simply place my order with…
-
Sky April 2024 increase (please check yours)
I have had an email from Sky saying they are going to put up there prices in April by 6.7%. I understand this is in the contract when I signed up (not that I agree about mid contract price changes by the way) However doing the math it looks like I am being over charged + Sky are rounding up, I would just like people to be…
-
Onestream broadband
Does anyone have any experience of this company? I know they are fairly new to providing home broadband but I can't find any reviews anywhere , any advice welcomed, thanks
-
Vodaphone voucher
Hi I'm at a loss I had my broadband fitted in March this year but I haven't received my vouchers and I don't have a link or email with any notification of these vouchers or how yo claim them
-
Recommendations for Email Service Provider that can be used in my Web Browser
Good Morning My discussion title may not be correct because I don't know what the correct terminology is. I currently use BT Basic Email which I use on my Web Browser. As a lot of people will be aware BT apparently "Upgraded" their email system about a month ago which has actually turned out to be a major "Downgrade" for…
-
Open reach charges
Hi I have just realised that my ISP has billed me this month for a BT Openreach engineers visit. This was back in April 2022. BT have been out a few times and sorted faults and the report says I refused work to be done. I have never refused any work to be done. Can they do this.
-
Onestream fibre bb
Anyone got any experience of them? i live in Devon and have had terrible bb for several years (breathing a sigh of relief that shell bb is coming to an end it's been diabolical service and provision). Just signed up to Onestream by phone, and am calling them as their email confirmation has a different monthly price to the…
-
Vodafone broadband 12.7% price increase
Hi all, After reading a number or articles coming out about price rises of broadband I am shocked to see how understated Vodafone broadband price increases are and useful for people to be aware of. Based on the details in their contract the price increase is based on (pre discounted rate) x (CPI + 3.9%) So let's take their…
-
TalkTalk and social tariffs
TalkTalk are NOT offering a social tariff any longer I think that this is a mistake that will come back and bite them.... I thought that all ISPs had to offer cheaper rates but I am wrong
-
Broadband/TV - renewal of contract
A recurring complaint on this and other forums is the anxiety and difficulty when agreeing a new contract with the Broadband/TV service providers. It strikes me that one of the problems is that some of the providers do not publish a menu of items with prices. So essentially you never know if you are getting a good deal, a…
-
Having to use housebuilders' internet 4 years after moving in
We live on a new-ish build estate and as is becoming more common. had to take the housebuilders' internet service as no other providers were active. All was good for the first 3.5 years but recently it breaks for the whole estate several times a week. Outages are often short, only a few minutes at a time but still very…
-
Is 150 mbps broadband necessary for most people?
Hello, I'm with Sky broadband on a very low speed - at around 11mbps - which is perfectly fine for me. I have no issues with it - just the cost of it at around £35 per month. I'm looking to switch company but I'm now seeing very high numbers in terms of speed, like 150 mbps with Community Fibre and Hyperoptic (I'm in…
-
Ultrafast 900Mbps Broadband at Fixed Price, Superb Customer Service & 12 month contract on Openreach
Might be helpful to others. I found an excellent broadband package online direct from a broadband provider on the Openreach Full Fibre (FTTP/FTTH) network who has an excellent customer service reputation and reviews (ISPreview is a good resource for this). 12 months contract, fixed price (no price rises during the…
-
BT email log in
Anyone having issues logging on? My mother still has a BT email account and since she’s in a care home we monitor it for spam or the occasional email that comes through. Today however the log in page seems to have changed and won’t accept our password.
-
Virgin Media Broadband offer
Hello new here although been a regular viewer and subscriber to MSE for a while now. I am trying to sign up to virgin media through the link on the MSE email which directs me to the virgin media website but the offer listed is not on thier website or the cashback and only have other packages listed. How do i go about…
-
I Q Mobile for Data.
Hi Been researching Data Only Sim Cards. Specifically for sparodic use when travelling. I Q Mobile came up one I have never heard of before?. They have several plans which might fit my requirements no limitation/restriction on use abroad for one, including the ability to keep the sim alive for an annual fee, and only…
-
14 day cooling off / Vodafone / unfair terms?
Folks hello & goodmorning, Backstory: Vodafone broadband only customer since Feb 2022, 24 month contract expired Feb 2024, I signed on to a new 24 month contract on 13 Mar 2024. Realised I wanted to cancel as I might leave the country before then, so got in touch with Vodafone to request cancellation of the contract under…
-
Virgin Media - self install contract start date
They say the contract start date will be when I plug it all in - I’m expecting them to send it out quickly but still have my old broadband for another 3 weeks - can I wait that long before plugging it in so I’m not having to pay 2 lots of bills?
-
Ring Protect Plus plan increase
So i have seen all the furore about the ring price plan going up by >40%. i have the protect plus plan (more than one device linked), I can't find anywhere how much this will be going up by. Anyone care to share a link? TIA
