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BT contract when moving
Hi we are in the last 7 months of a BT 2 year contract and about to move home. BT are saying that we need to sign up for a new two year contract or the current contract will be extended to 12 months at the current rate. I’ve looked at the Legal Stuff and can’t see such a condition. I have challenged and was told if we were…
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Newbie deals
Should deals available to new customers also be available to existing customers, what are my rights?
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EE dilemma
I have been with EE a few years with excellent customer service, My contract is due to end halfway through this month and rise in price. I have spoken to an advisor and the retention offer is £26.60 for 24 months (same 30mb speed) with the same free weekend calls. Looking around there are some introductory offers with…
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CPI increase on new account
I have recently joined plusnet and am due to recieve my new service on the 22nd March. I have received an email stating that my prices have gone up in line with CPI plus a bit. I realise this is pretty standard but thought this was a bit cheeky given I haven't even started and am within my initial 14 days. Anyone got any…
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Switching from Talk Talk due to poor connection
Currently, I'm subscribed to Talk Talk's broadband-only Fibre 65 deal, and I'm outside of the contract period. I haven't renewed my contract due to ongoing internet connectivity issues. When I connect my TV using a cable, apps like YouTube and Disney Plus often report no internet connection, and the WiFi signal in my flat…
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Unlimited mobile data sim advice
I unexpectedly moved to a new house on Tuesday and urgently need a mobile data SIM to be able to work from home. Today, I tried a Smarty Mobile PAYG data sim (unlimited plan), but the 4G speeds at my new house were terrible (wasn't able to work at all), despite the online coverage checker indicating that 4G speeds would be…
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Vodaphone VOIP telephone numbers
I've signed up with Vodaphone for a fibre broadband connection that come with a VOIP phone facility. Before I agreed to signing up I asked the agent would the phone number allocated relate to the location I lived at and he confirmed that it would. Imagine my frustration when I receive a notification advising me that…
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Difficulties with Virgin - alternative options help please
My mum has gone into a care home following my stepfather’s death and then a fall and I am trying to find a solution to reduce the price of her monthly package which is a £73 per month just for Virgin broadband and phone line! She is out of contract which is good as we will be hopefully putting the house on the market soon…
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ISP says I'm under a contract
My ISP has just sent an email saying they will increase the price by 7.7% in April and that I am under contract, but as far as I'm aware the fixed contract ran out in October 2022 if not earlier. They did offer me another fixed contract last April but I never responded and have being paying £31.49 per month, instead of…
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Does VM request hub return if leaving?
This is a daft question I know. But there is a reason 😂. I'm looking to leave Virgin Media and if I do do they request the hub/modem back? I'm assuming they will. It's just that the hub is in our spare room which nobody can access because of the crap that's just been dumped in there.
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Disconnection fees if moving from NowTV Fibre to Virgin and later back again (out of contract)
Years ago, I remember there were large fees if you stopped ADSL completely, even outside of contract. This was to cover the cost of someone going to the street cabinet and disconnecting the line. Then there was a reconnection fee if you came back, though BT Broadband waived that. Do these fees still exist/apply for fibre?…
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XLN For Small Biz
Hi, does anyone use the above ISP, XLN? I want to connect a a WiFi Extender via WPS to the XLN Router but every attempt the XLN Router simply locks-ups. A similar Lock-up occurs when I try to attach another Extender / Access Point via an Ethernet cable. Basically, what I require in to extend the WiFi coverage. Laptops /…
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Fibrus Broadband
Hi everyone, just popping in here to ask…. Has anyone got Fibrus Broadband? How are they finding it? How was your installation? How is the service for you? I am thinking about making the swap using their local contract buy out scheme but hearing mixed reviews? Anyone got any feedback? Thank you in advance.
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Gigaclear, charging existing customers more that twice the cost for new members
It may just be my dealing with gigaclear. I live in rural Gloucestershire and had to use satellite broadband as even the BT copper wire was 0.25 Megabit - so next to useless. We moved to Gigaclear when it was being installed in our village and it has been good. My surprise however came when my fixed contract period came to…
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sneaky bt
BT are being sneaky they are unbundling Broadband and Phones so you end up paying 3.9% for your broadband plus £3 a month for your using your phone (unless you cancel it) . If you want to you can upgrade to 900 mb and get a £50 prepay card to spend, so it will pay for you phone while you think of the bandwith you need and…
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Onestream Broadband - renting their router seems to be mandatory!
Anyone else had this problem? It doesn't give you the option not to click on it, and it's £5.95 per month!
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Communicating with City Fibre is a nightmare
I had an exchange of emails about my installation with City Fibre, they simply sent me links to their FAQ pages. My questions were not addressed so I emailed again and again and again, they are quite literally ignoring me. I even tried a message on X which they ignored. At the same time their marketing machine keeps…
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Virgin Media Notice period disconnection fee
Hello, my contract with virgin media is ending on the 26th March, so I contacted them via live chat to give them more than a 30 days notice period to end my contract. The agent wanted to charged me an early disconnection fee for ending my contract at the end of my contract because I gave more than a 30 days notice... Is…
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Virgin Fibre April increase
When I renewed my contract last year I asked about the April increase for this year and the adviser said even though I will not be able to leave my contract due to the price increase I should call them anyway and they might be able to do something I called a few days to ask if the April increase could be waived due to my…
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TalkTalk Eero 6 or Deco M4
I've just renewed my TalkTalk Fibre 150 contract and they've sent me an additional Eero 6. I've previously avoided using the supplied Eero because I believe they are locked to the TalkTalk Service, and didn't want to buy additional Eero nodes for a system that I'd likely need to return when leaving the service. Instead…
