-
Vodafone cut off my broadband and landline
Basically Vodafone cut off my broadband and landline with no warning all started with i was getting a free upgrade to full fibre but when cityfibre came to install they found out the connection is at the back of the property but there's another property behind me so couldn't install it and and it wasn't cost effective to…
-
BT to EE - Do I have to connect my home phone to the router?
My BT broadband contract ended and I've just renewed it so am now with EE. They are pushing me to connect my landline phone to the router. Do I need to do this? I am loathe to change a set up that is working fine at the moment. Is the phone plugged into the socket on the wall going to stop working at some point?EE seem…
-
Any existing Vodafone broadband customers manage to get a Vodafone New Customer Only deal??
Any existing Vodafone customers manage to get a Vodafone New Customer Only deal?? I'm existing Vodafone customer and my deal ends 1/2/24 I have seen a few good deals (£90 gift voucher) on Money Supermarket that are for NEW CUSTOMERS ONLY and end 21/1/24 Questions: 1/ Can I still get new customer deal if my wife registers…
-
Vodafone yearly price rise based on out of contract price?
Hi - I've just signed up to Vodafone 100 Full Fibre service and wondered what the price rise in April will be based on. Do they calculate the increase (RPI + 3.9%) on the in-contract monthly price which is £26 (this is what i'll be paying for 24 months) or out of contract price £39?
-
renewal of broadband
with the January deals my BB expires in February is it better to wait until after the price rises in March/April and see what deals come about or go with the deals now?
-
Cancelling broadband disadvantages?
Hi all, I’m currently with Plusnet, who I’ve found to be pretty good, reasonably stable, faults fixed promptly etc. However, my contract expires shortly and there doesn’t seem to be any decent deals around, Plusnet would be £23.99 a month, Vodafone £24 and similar prices (and upwards) for other ‘proper’ suppliers. Are…
-
Broadband contracts and moving house
Hopefully can get advice on something that will be really obvious to other people, but not me! My current broadband contract with BT is soon to end and to get best price with BT they want me to renew for another 24 months - or I'll go with another supplier who will also tie me in to a contract. However, I hope to move…
-
No service for over a month - what compensation should I push for?
Switched provider last month to Yayzi on the City Fibre network, the install was booked for the 15th December but failed due to some access issue with Cityfibre needing to access a port owned by Openreach. They rectified the issue 5 days later, but I’ve never been able to get an internet connection on the line. Tried the…
-
Can't switch BB providers as Openreach has address listed wrong
Hello, I'm wanting to switch away from my current BB provider (Virgin) but I've run into a major stumbling block. I've tried two different providers that serve my street and both have said they cannot do an installation because the address Openreach has listed and my actual address are different. For example: Openreach…
-
Sky Broadband - price hikes and service
Had a call from my tv provider sky offering 500mb speeds (Ultrafast+) for £31 - 18 month contract. I'm giving it some thought but wondered if anyone had an opinion on their service quality Also though... they are very opaque about in-contract price hikes. The discount I got remains the same but 'prices may go up'. Sure,…
-
Terminating bt broadband contract early
I live in a small village and am with BT since August 2023. My speed is 8-16mb and I can’t get any faster as no bt fibre available here, my work meetings are regularly slow and freeze. Another company have installed fibre in our area and speeds are 300mb, and its £36 a month compared to £55 with BT. BT quoted me £755 to…
-
Missing something?
Current Braodband contract ends 25th January, new provider Now TV offers the following: I have always gone for the 36Mb option as it's cheaper but it's the same price as the 63Mb, but Topcashback does make it cheaper, which makes me think why? What am I missing? Is the Topcashback below as they offer more for the 36Mb? I…
-
EE vs BT vs Plusnet
Hi Moving into a new build soon, and a bit confused about the differences between the three broadband providers mentioned. I will have FTTP. I’ve been told I’ll need to contact BT for broadband but when I search for deals most providers recognise my new address so I assume going with any of them is okay. But I’m struggling…
-
How Can I Extend Fibre ?
Hi everyone, We have full fibre to our property, it comes into the property to an office room & is great, & can also be accessed by the room above. However due to the layout of the property (it is a granite barn conversion) we cannot access it anywhere else in the home. Up until now we have paid for 2 lines into the home,…
-
Octopus Broadband
Just wondered what people's experience of their service was like. Currently paying £25.01 for Vodafone broadband which has been ok, but Shell/Octopus currently offering fast broadband for £19.99 pcm plus £9.95 set up cost, so considering switching. TIA.
-
Pop Telecom new customer bribe
I opted to join Pop Telecom back in early September 2023, I seem to recall a deal whereby after x months there's a reward which reduced the overall monthly bill average. I'm not 100% certain and could be getting mixed up with some other deal I compared but i'm marginally more sure than not that there was some kind of…
-
Exit fees when someone taking over
We had to leave the broadband contract early and were charged fees, roughly equivalent to the charges for the remaining 3 months in the contract. We were initially told that the fees will be waived if someone registers before our contract gets cancelled, but the next tenant registered for the same broadband less than one…
-
EE broadband compensation loophole
Our broadband/ mobile contract is with EE and has been for many years, we suffer constant ongoing problems and desperately need fibre to the house which is not available as yet from anyone - the signal is dire due to the rural area we live in and broadband loss is constant. The cables are old and corroded and they will not…
-
How do Virgin install their BB?
I'm thinking of moving from BT to Virgin when the Jan sale offers go live (if there are any!). Can anyone that's had Virgin as a new install let me know how flexible they are with their cabling?We had the front of our house relaid at the start of the year and don't want some half wit digging up the membrane, slate and…
-
How to do hyperoptic + uswitch
Uswitch is a broadband comparison website, where they have agreements with broadband providers for discounted services. We have recently moved to a new flat serviced by hyperoptic (the previous owners also used it) and wanted to take advantage of the deal. However, when we went to the discounted website…
