KCOM charges

I have been a KCOM customer for at least 30 years, mainly because it is the only provider in the Hull and East Riding Area. I have a Full Fibre package 400mb package paying £59.99 per month which includes a land line I never use. KCOM are now offering new customers only a Full Fibre 500 mbps for £29.99 per month. This is unfair and there's no way I can switch on their website but have to contact them by phone where I am currently in a 40 minute queue. Is what they're doing unfair or illegal like when insurance companies gave preferencial rates to new customers. Any advice would be appreciated

Comments

  • la531983
    la531983 Posts: 1,672
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    40 minutes isnt terrible, just put the phone on speaker, crack on with work, and go back to it when they answer and ask them first?
  • ader42
    ader42 Posts: 265
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    You might just have to wait until your contract with KCom ends and can then sign up to a new contract which is likely to be cheaper for a better product.
    Unless they allow you to “upgrade” which I suspect they might.
  • littleboo
    littleboo Posts: 1,468
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    Have you considered alternatives such as 4G/5G if you have coverage?
  • ader42 said:
    You might just have to wait until your contract with KCom ends and can then sign up to a new contract which is likely to be cheaper for a better product.
    Unless they allow you to “upgrade” which I suspect they might.
    I am no longer in contract. They have said if I cancel my current broadband package I have to give 30 days notice but can't enter into another contract with them for 3 months. However,  the account is in my husband's name so I assume that this rule would no longer apply if someone else in the household requests a contract
  • matelodave
    matelodave Posts: 8,573
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    ader42 said:
    You might just have to wait until your contract with KCom ends and can then sign up to a new contract which is likely to be cheaper for a better product.
    Unless they allow you to “upgrade” which I suspect they might.
    I am no longer in contract. They have said if I cancel my current broadband package I have to give 30 days notice but can't enter into another contract with them for 3 months. However,  the account is in my husband's name so I assume that this rule would no longer apply if someone else in the household requests a contract
    I guess they or their systems are clever enough to see what you are up to unless you have a different surname and bank account, but its worth a try.
    Never under estimate the power of stupid people in large numbers
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