Problems signing up to Vodafone Fibre via Broadband choices

Canny_mal

Has anyone else had any problems with this?

I want to go through Broadband Choices to be eligible for the £100 gift card but whenever I get to the secure checkout screen where I need to enter all my personal details I get the following message.....

Something went wrong, please refresh the page and try again.

Hopefully everything is working now, but if you still experience problems, please call our customer support centre on 08080 408 408 to help with your purchase

Then when I refresh the same error message pops up again.

I've tried on 2 different devices and 3 different web browsers and each time I get the same error at exactly the same point. I'm worried I'm going to miss out because according to the 'How to find cheap Broadband deals' page of the MSE website it says the £100 giftcard offer ends at 11:59pm tonight (6th Sept). However, just to confuse mathers further, in the terms and conditions underneath where you enter your email address to claim the reward it says you must complete the purchase by midnight on 13th September to be eligible for the gift card.

neilmcl

You could try Uswitch, although they seem to be only offering a £90 gift card.

Canny_mal

neilmcl said:

You could try Uswitch, although they seem to be only offering a £90 gift card.

Thanks for the suggerstion Neil. I even tried going directly to the Vodafone website and placing an order on there but I still got exactly the same error at exactly the same point. I've spoken to Vodafone tonight and they said they are aware that some customers have encountered this problem but it isn't affecting everyone who tries to sign up online so they don't know what's causing it and can't tell me when it will be fixed. Great!!!

MSE_Chris

Canny_mal said:

Has anyone else had any problems with this?

I want to go through Broadband Choices to be eligible for the £100 gift card but whenever I get to the secure checkout screen where I need to enter all my personal details I get the following message.....

Something went wrong, please refresh the page and try again.

Hopefully everything is working now, but if you still experience problems, please call our customer support centre on 08080 408 408 to help with your purchase

Then when I refresh the same error message pops up again.

I've tried on 2 different devices and 3 different web browsers and each time I get the same error at exactly the same point. I'm worried I'm going to miss out because according to the 'How to find cheap Broadband deals' page of the MSE website it says the £100 giftcard offer ends at 11:59pm tonight (6th Sept). However, just to confuse mathers further, in the terms and conditions underneath where you enter your email address to claim the reward it says you must complete the purchase by midnight on 13th September to be eligible for the gift card.

Hi Canny_mal,

We're sorry you're getting this error, right at the end of the checkout, really frustrating! We asked Vodafone about this as we've seen a few users present the same issue and it told us it wasn't able to identify an issue and to try again.

We're just curious if you did eventually place an order in the end, without issue? It may have been just a temporary blip.

Thanks,
MSE Chris

Canny_mal

MSE_Chris said:

Canny_mal said:

Has anyone else had any problems with this?

I want to go through Broadband Choices to be eligible for the £100 gift card but whenever I get to the secure checkout screen where I need to enter all my personal details I get the following message.....

Something went wrong, please refresh the page and try again.

Hopefully everything is working now, but if you still experience problems, please call our customer support centre on 08080 408 408 to help with your purchase

Then when I refresh the same error message pops up again.

I've tried on 2 different devices and 3 different web browsers and each time I get the same error at exactly the same point. I'm worried I'm going to miss out because according to the 'How to find cheap Broadband deals' page of the MSE website it says the £100 giftcard offer ends at 11:59pm tonight (6th Sept). However, just to confuse mathers further, in the terms and conditions underneath where you enter your email address to claim the reward it says you must complete the purchase by midnight on 13th September to be eligible for the gift card.

Hi Canny_mal,

We're sorry you're getting this error, right at the end of the checkout, really frustrating! We asked Vodafone about this as we've seen a few users present the same issue and it told us it wasn't able to identify an issue and to try again.

We're just curious if you did eventually place an order in the end, without issue? It may have been just a temporary blip.

Thanks,
MSE Chris

Hi Chris. I did manage to place an order online in the end. After having no joy using a variety of devices and web browsers at home I tried from my work PC and it went though without any issues. It's frustrating that Vodaphone can't identify the problem but I'm glad to hear I wasn't the only one who has reported it to them.

ejoyner

This is still happening....

fiscoking

To me as well. November 2022.

thislife95

Happening to me, Sep 2023.
Tried two different devices and different browsers, and incognito mode.

Norabunny

Happening to me in August 2024... Have tried different browsers too

JSmithy45AD

Norabunny said:

Happening to me in August 2024... Have tried different browsers too

I've tried to join Vodafone BB twice in the past and both failed. I'd try someone else myself as their customer service is less than useless.