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Virgin Media MSE Credit?
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Doctor_Pepper
Posts: 1 Newbie
Hello! I recently swapped broadband and went for Virgin Media after seeing on MSE that they were offering a £100 bill credit. I placed my order via the link ( I use cashback sites all the time without issues, so my cookie settings are fine)
Now it's installed and live, I can check my bill and account. You know what's coming... No £100 credit. I messaged them on web chat and after a 90 minutes wait, they confirmed that there's no credit due. They did offer to give me one month free (£26), not quite the £100 I'd factored in. I rejected their offer.
I was so angry, I was going to cancel as I'm within my 14 days.
I've calmed down a bit since, but wondered if anyone had any suggestions??
Thanks all.
Now it's installed and live, I can check my bill and account. You know what's coming... No £100 credit. I messaged them on web chat and after a 90 minutes wait, they confirmed that there's no credit due. They did offer to give me one month free (£26), not quite the £100 I'd factored in. I rejected their offer.
I was so angry, I was going to cancel as I'm within my 14 days.
I've calmed down a bit since, but wondered if anyone had any suggestions??
Thanks all.
0
Comments
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Hi - please take a look at this page which explains how to contact our team in circumstances like these:
https://help.moneysavingexpert.com/en/articles/8879527-not-got-your-mse-blagged-broadband-phone-tv-voucher
Official MSE Forum Team member.Please report all problem posts to forumteam@moneysavingexpert.com0
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