Virgin Media MSE Credit?

Doctor_Pepper

Hello! I recently swapped broadband and went for Virgin Media after seeing on MSE that they were offering a £100 bill credit. I placed my order via the link ( I use cashback sites all the time without issues, so my cookie settings are fine)
Now it's installed and live, I can check my bill and account. You know what's coming... No £100 credit. I messaged them on web chat and after a 90 minutes wait, they confirmed that there's no credit due. They did offer to give me one month free (£26), not quite the £100 I'd factored in. I rejected their offer.

I was so angry, I was going to cancel as I'm within my 14 days.

I've calmed down a bit since, but wondered if anyone had any suggestions??

Thanks all.

MSE_James

Hi - please take a look at this page which explains how to contact our team in circumstances like these:

https://help.moneysavingexpert.com/en/articles/8879527-not-got-your-mse-blagged-broadband-phone-tv-voucher