Fibrely Fibre Optic Installation Additional Charges

lorcangallagher91

Hi,

our neighbours have recently had fibre optic cables installed to a cabinet at the top of their driveway for their fibre optic installation. We thought it would therefor be possible to have our own installed so instructed Fibrely as our new provider. Fibrely began by instructing Openreach to undertake installation, however it want quite as simple as drawing the new cable through the existing duct as the existing duct through our driveway is a repurposed water pipe and their engineers are unwilling to sign off it’s reuse. For this reason Openreach are proposing to dig a new shallow trench and take the duct and cable a short additional distance round to the house’s gable end. Openreach have quite these works at £1775 which Fibrely have passed on to us and are unwilling to pay.

Is this typical for a fibre optic broadband provider? Never before have I had a provider pass on the cost of works even when a new copper cable had to be routed under driveway and through a drilled hole in a previous property. Would other providers usually take on the cost of these works in your experiences?

iniltous

Openreach WBC FTTP  isn’t installed to cabinets at the top of anyone’s driveway so if that how a neighbour had ‘fibre’ installed it suggests that what they had installed was an Ethernet leased line ,not FTTP  which although is ‘fibre to the premises’ is a completely different product to  native WBC  FTTP  ,  it’s a bespoke fibre and costs significantly more than FTTP, primarily aimed at business but available to anyone with deep enough pockets.

Is WBC FTTP actually  available at your address ? , check you address here and post the results..

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

if WBC FTTP  from Openreach is available your  address will have a survey entry like this 
Yours may it differ , the one shown is for a modern ( new build ) property that has ducting already provided to the house .

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

There are rare occasions where WBC FTTP  is available but the potential customers has to contribute towards the installation costs as they are outside the norm , this is called ECC ( excess construction costs ) a typical scenario where ECC is raised would be where FTTP is available on the public road ( at a telegraph pole for example ) but the customer that wants FTTP lives on a very long ( hundreds of metres ) private driveway , and to get FTTP to the address would involve many new telegraph poles , or if that were unacceptable ( from the customer point of view entirely an aesthetic issue  ) excavation and duct provided from the road to the property is required , in those cases , quite understandably, the customer is expected to contribute towards the construction costs .

Keep_pedalling

I live in a town which virtually every house can have FTP through OR, but when we moved here we hit a snag because our BB provider we were in  contract with use OR and when our bungalow was built 6 years ago on land at the back of another house they had fibre installed by Virgin but did not lay a duct for any other services. There is a OR close to our driveway but no line of sight between it and us. 

The only way to serve us would have been but a trench in our long driveway which was going to cost us £4k, so yes even though FTP may be theoretically available it is not always possible to do so without additional costs which will be passed to the customer if the BB provider won’t cover them.

Our BB provider gave us 4G service for a few weeks but once theses costs were known allowed us to cancel the contract leaving us with the options of Virgin or going with a 5G provider.

macman

You can provide your own trenching if you wish to.