Broadband with phone service

Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have  a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just have phone packages so is TalkTalk the only option?
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  • Neil_Jones
    Neil_Jones Posts: 9,530 Forumite
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    kuepper said:
    Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have  a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just have phone packages so is TalkTalk the only option?

    Depends if you're in an FTTP only area.
    Not all providers offer digital voice which is phoneline over your internet connection.

    Might be worth bashing your details into here to see what you can get where you are:

  • DullGreyGuy
    DullGreyGuy Posts: 17,760 Forumite
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    kuepper said:
    Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have  a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just have phone packages so is TalkTalk the only option?
    You dont have to have a landline or mobile signal to make or receive calls, VOIP has been around for decades and you've been using it for almost as long. 

    A 'landline number' presumably means 01 (or 02 if you live in London or Northern Ireland)? In which case the joys of VOIP is that you can have any number you want and aren't just limited to UK based numbers. 
  • kuepper
    kuepper Posts: 1,492 Forumite
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    kuepper said:
    Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have  a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just have phone packages so is TalkTalk the only option?
    You dont have to have a landline or mobile signal to make or receive calls, VOIP has been around for decades and you've been using it for almost as long. 

    A 'landline number' presumably means 01 (or 02 if you live in London or Northern Ireland)? In which case the joys of VOIP is that you can have any number you want and aren't just limited to UK based numbers. 

    Never heard of VOIP! What I meant was would I be able to use my traditional handset with it's 'landline number' to make and receive calls as opposed to using my mobile and mobile number?
  • kuepper
    kuepper Posts: 1,492 Forumite
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    kuepper said:
    Looking at Sky/Now but I need a landline as I can't get a mobile signal at home. Is their phone service provided via a mobile like Whatsapp calls are or via a 'normal' phone, and would I have  a 'landline' number that people could call me on? I'd also want PAYG landline but it looks like with Sky/Now (and Vodafone) just have phone packages so is TalkTalk the only option?

    Depends if you're in an FTTP only area.
    Not all providers offer digital voice which is phoneline over your internet connection.

    Might be worth bashing your details into here to see what you can get where you are:


    It says "FTTP is available and a new ONT may be ordered"
  • iniltous
    iniltous Posts: 3,611 Forumite
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    edited 25 October 2024 at 1:09PM
    Who , if anyone are you with now ? , if you order service from anyone that uses Openreach and FTTP is available, the only telephone on offer will be VoIP , your phone connects to the broadband router not the socket on the wall , but it can ( if you want ) have a normal looking landline number , you can in most cases keep the one you have ( assuming you have a landline now at the address ) and the way it operates is the same , you use a standard phone etc…the only difference some may notice is you dial the full number so 01***,****** instead of ****** , but some areas have to do that now anyway , and if the power fails , the phone won’t work , it’s not powered by the exchange battery anymore .as far as I know, Sky/Now telephone basic is PAYG , you pay extra ( if you want ) for inclusive calls , but depending on how many calls you make , depends on what is better , make lots of call the included calls is better value , only make a couple of short calls per month , PAYG may be better 
  • 400ixl
    400ixl Posts: 4,482 Forumite
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    Who is your mobile service with and what phone have you got.

    A decent mobile provider and a modern handset will allow wifi calling which essentially means that when the signal is weak and you are connected to wifi the calls (in and out) will go via the wifi and therefore remove the poor signal issue.

    If that would solve your problem then you wouldn't need a landline at all.

    If you still need a landline then you will need a provider who can deliver digital voice services (best not to call that VOIP to avoid confusion) over FTTP and essentially a handset just plugs into the router rather than the old BT master socket.

    You could of course go for a separate VOIP service but probably getting into realms of complexity you don't want.
  • kuepper
    kuepper Posts: 1,492 Forumite
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    iniltous said:
    Who , if anyone are you with now ? , if you order service from anyone that uses Openreach and FTTP is available, the only telephone on offer will be VoIP , your phone connects to the broadband router not the socket on the wall , but it can ( if you want ) have a normal looking landline number , you can in most cases keep the one you have ( assuming you have a landline now at the address ) and the way it operates is the same , you use a standard phone etc…the only difference some may notice is you dial the full number so 01***,****** instead of ****** , but some areas have to do that now anyway , and if the power fails , the phone won’t work , it’s not powered by the exchange battery anymore .as far as I know, Sky/Now telephone basic is PAYG , you pay extra ( if you want ) for inclusive calls , but depending on how many calls you make , depends on what is better , make lots of call the included calls is better value , only make a couple of short calls per month , PAYG may be better 

    I'm with TalkTalk atm.transferred to them from Shell Energy via Octopus energy against my will
  • kuepper
    kuepper Posts: 1,492 Forumite
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    400ixl said:
    Who is your mobile service with and what phone have you got.

    A decent mobile provider and a modern handset will allow wifi calling which essentially means that when the signal is weak and you are connected to wifi the calls (in and out) will go via the wifi and therefore remove the poor signal issue.

    If that would solve your problem then you wouldn't need a landline at all.

    If you still need a landline then you will need a provider who can deliver digital voice services (best not to call that VOIP to avoid confusion) over FTTP and essentially a handset just plugs into the router rather than the old BT master socket.

    You could of course go for a separate VOIP service but probably getting into realms of complexity you don't want.

    I'm with O2 and have Samsung S21 Ultra. I wish what you say was true and that I didn't necessarily need a landline but I don't have any mobile signal at home most of the time and people often say they couldn't get through to me on my mobile so it obviously doesn't go to wifi. No complexity sounds good.
  • iniltous
    iniltous Posts: 3,611 Forumite
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    edited 25 October 2024 at 10:44PM
    Talk Talk are a LLU provider ( local loop unbundling ) when it comes to a copper pair based service, so basically Openreach provide the copper pair ( of wires ) connection between the TT ‘kit’ in the exchange to your house , everything ( dialtone , broadband, telephone calls ) are delivered by TT .
    As you now have FTTP available, should you chose to move to Sky or  Now (  basically the same just different prices ) then they will arrange to install Openreach FTTP , so the copper pair is made redundant.

    You can have telephony , and can chose to have PAYG calls or an inclusive calls package where for a monthly fee most calls are included…not sure why you think Sky and Now don’t offer that.

    If you want a landline over a copper pair of wires and not FTTP , your only choice is to stay with your LLU provider ( TT ) 

    You seem to be limiting yourself to Sky or Now , there are lots of other providers available via the Openreach networks ( FTTP and copper pair ) 
  • kuepper
    kuepper Posts: 1,492 Forumite
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    iniltous said:
    Talk Talk are a LLU provider ( local loop unbundling ) when it comes to a copper pair based service, so basically Openreach provide the copper pair ( of wires ) connection between the TT ‘kit’ in the exchange to your house , everything ( dialtone , broadband, telephone calls ) are delivered by TT .
    As you now have FTTP available, should you chose to move to Sky or  Now (  basically the same just different prices ) then they will arrange to install Openreach FTTP , so the copper pair is made redundant.

    You can have telephony , and can chose to have PAYG calls or an inclusive calls package where for a monthly fee most calls are included…not sure why you think Sky and Now don’t offer that.

    If you want a landline over a copper pair of wires and not FTTP , your only choice is to stay with your LLU provider ( TT ) 

    You seem to be limiting yourself to Sky or Now , there are lots of other providers available via the Openreach networks ( FTTP and copper pair ) 

    When i searched for my postcode only Now, Sky and Voadafone came up in first tranche of results. I couldn't see PAYG options just packages but maybe I didn't delve enough
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