Massive Difference in Broadband Offer for Me and Neighbour

ebfatz

Hi all,

First post after a long time away and losing original log in details. 

Couldn't see anything specifically on this subject whilst searching so apologies if there is already a thread.

I'm looking at changing my broadband but came across a slightly separate issue.

When I go to price comparison sites and enter my address, the fastest speed that is being offered is 75mbs.

If I change that address to my next door neighbour, the fastest speed jumps to a whopping 1600mbs (1.6gbps)

Hopefully screenshots attached. I've added a maps photo too. House on left side of pic and house behind hedge are the two in question.

I assuming that's a telecoms box on the pavement.

I'm also making the guess that the speed differences are something outside of the properties but does anyone know what would cause such wide differences?

And whether anything can be done about it?

Thanks in advance

 

forgotmyname

They have full fibre to the property and you do not?

la531983

Serviced by different cabinets? There has to be a boundary somewhere.

Northern_Wanderer

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Search that to see what is available (FTTP or FTTC) for each address and which cabinet they are on. The Broadband comparison checkers are not always accurate. But I would like to think that someone can offer FTTP (Fibre to The Premises) for a lot less than £70/ month!

ebfatz

forgotmyname said:

They have full fibre to the property and you do not?

I guess. I'm no expert I must say but assumed it wouldn't leave one property out on a road when every other property (checked every other house address on the road) has access to full fibre?

ebfatz

la531983 said:

Serviced by different cabinets? There has to be a boundary somewhere.

So the one in the original picture is mine and everyone else is on a different one?

ebfatz

Northern_Wanderer said:

Search that to see what is available (FTTP or FTTC) for each address and which cabinet they are on. The Broadband comparison checkers are not always accurate. But I would like to think that someone can offer FTTP (Fibre to The Premises) for a lot less than £70/ month!

Thank you for the link. 

Everyone seems to be served by 'Cabinet 9' and have lower speeds bar two or three properties. Maybe the comparison sites are not right about everyone getting speedy speeds.

Guess there's no way of getting the cabinet upgraded? I'm not clued up on whether that's a process you can go down.

spenderdave

The cabinet number is irrelevant for FTTP connections. Look for a line that says 'FTTP is available and a new ONT can be ordered' which will tell you if fibre is available at the address.

flaneurs_lobster

Are they both "single dwellings" or is either a multiple, (aka flats). Would make a difference if a block had been fibre-cabled ready for individual connections and the other not.

GrubbyGirl_2

I had the same issue where my next door neighbour could get it but I couldn't.  For some reason they had put fibre to the 2 other poles in street but not mine so just 5 houses did not have fibre.  As it turns out they had run the fibre from the cabinet past our pole to the other pole which did not make sense so I petitioned Openreach to look into it.  Fortunately they did and I now have fibre.  It's worth investigating the cabinets to see if you can find a pattern.  

ebfatz

spenderdave said:

The cabinet number is irrelevant for FTTP connections. Look for a line that says 'FTTP is available and a new ONT can be ordered' which will tell you if fibre is available at the address.

I guess the key line 'FTTP is not available' is the one I should be looking out for here?

FTTP on Demand is something different?