Massive Difference in Broadband Offer for Me and Neighbour

ebfatz

flaneurs_lobster said:

Are they both "single dwellings" or is either a multiple, (aka flats). Would make a difference if a block had been fibre-cabled ready for individual connections and the other not.

Yep. All regular 2/3/4 bed houses.

ebfatz

GrubbyGirl_2 said:

I had the same issue where my next door neighbour could get it but I couldn't.  For some reason they had put fibre to the 2 other poles in street but not mine so just 5 houses did not have fibre.  As it turns out they had run the fibre from the cabinet past our pole to the other pole which did not make sense so I petitioned Openreach to look into it.  Fortunately they did and I now have fibre.  It's worth investigating the cabinets to see if you can find a pattern.  

So trying to contact Openreach is the best bet you think?

iniltous

Vodafone don’t exclusively use Openreach , they use other networks to deliver their FTTP services , never heard of V4 ( the other provider ) but they may also use alternative networks, if it’s Alternative Networks, the Openreach checker / cabinet number etc.  is irrelevant, click  through and get the upload speeds for the FTTP addresses, if they show symmetric speeds ( same upload as download ) then it’s not Openreach network and will be via some other network.

If VF are using an alternative network, check that Alt Net website directly for your address rather than using a comparison site 

If it is Openreach , PON ( passive optical network ) boundaries have to exist somewhere, so you may be the wrong side if the boundary, or occasionally individual dwellings within the PON area are excluded if they will present issues in delivering service , often this applies to a MDU ( multiple dwelling units ) in a sea of SDU ( single dwelling units ) 

GrubbyGirl_2

ebfatz said:

GrubbyGirl_2 said:

I had the same issue where my next door neighbour could get it but I couldn't.  For some reason they had put fibre to the 2 other poles in street but not mine so just 5 houses did not have fibre.  As it turns out they had run the fibre from the cabinet past our pole to the other pole which did not make sense so I petitioned Openreach to look into it.  Fortunately they did and I now have fibre.  It's worth investigating the cabinets to see if you can find a pattern.  

So trying to contact Openreach is the best bet you think?

I asked an openreach engineer when he was in the street dealing with an issue.  He checked and told me that fibre was there it just ran past my pole for some reason.  I contacted openreach because I knew it was openreach rather than another provider.  Why not ask your neighbours who the provider is?

ebfatz

iniltous said:

Vodafone don’t exclusively use Openreach , they use other networks to deliver their FTTP services , never heard of V4 ( the other provider ) but they may also use alternative networks, if it’s Alternative Networks, the Openreach checker / cabinet number etc.  is irrelevant, click  through and get the upload speeds for the FTTP addresses, if they show symmetric speeds ( same upload as download ) then it’s not Openreach network and will be via some other network.

If VF are using an alternative network, check that Alt Net website directly for your address rather than using a comparison site 

If it is Openreach , PON ( passive optical network ) boundaries have to exist somewhere, so you may be the wrong side if the boundary, or occasionally individual dwellings within the PON area are excluded if they will present issues in delivering service , often this applies to a MDU ( multiple dwelling units ) in a sea of SDU ( single dwelling units ) 

click to the comparison site offer you mean?

Just did that for the Vodafone one and it took it back to an FTTC offer when full address added.

For the addresses that have FTTP available, upload/download figures were different. 

Haven't heard of V4 either, they were just the second fastest when I sorted the offers by speed.

ebfatz

GrubbyGirl_2 said:

ebfatz said:

GrubbyGirl_2 said:

I had the same issue where my next door neighbour could get it but I couldn't.  For some reason they had put fibre to the 2 other poles in street but not mine so just 5 houses did not have fibre.  As it turns out they had run the fibre from the cabinet past our pole to the other pole which did not make sense so I petitioned Openreach to look into it.  Fortunately they did and I now have fibre.  It's worth investigating the cabinets to see if you can find a pattern.  

So trying to contact Openreach is the best bet you think?

I asked an openreach engineer when he was in the street dealing with an issue.  He checked and told me that fibre was there it just ran past my pole for some reason.  I contacted openreach because I knew it was openreach rather than another provider.  Why not ask your neighbours who the provider is?

Looks like this might be my best course of action. Catch someone out there and chat with them.

iniltous

If the upload and download speeds are different ( asymmetric ) then it’s not going to be an Alt Net , unfortunately chances are you are not part of the PON that the neighbour property is , there is a chance it’s a data error , but if not you would have to wait until the PON your  address is allocated to is brought into service .

You could fill in this formwize , it has a section that basically is ‘a neighbour can can FTTP but I can’t’  , this gets OR to check your address 

https://www.openreach.com/forms/fibre-broadband-availability---customer-form