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Connect Telephone
gregorykim
Posts: 2 Newbie
I signed up Dec 2019 and used it fairly regularly but not that frequently. They took payment every few months by Direct Debit, No probs. Then I tried to make a call, using the usual 0808 1703703 number, but got a recordrd message that my bank had cancelled my direct debit mandate!
Went into my bank, they appologised and reinstated the DD, but when I tried again to make a call I got the same recorded message.
Any one had this problem and any ideas on how to reinstate?
Went into my bank, they appologised and reinstated the DD, but when I tried again to make a call I got the same recorded message.
Any one had this problem and any ideas on how to reinstate?
0
Comments
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DD "expires" after 13 months if not drawn upon.
Has happened to me as well with 18185 service. I think I just logged into the account page and re-entered the bank details which triggered them into attempting to take the money owed and reinstate access0
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