BT

Openclick33

Hi, We are a disabled pensioner couple , We were going to have BT everything TV films , Broadband . Landline , But my husband fell really ill leaving him to be in hospital and still is,
I is wife have no idea of dealing with things and no close family , My husband managed to cancel BT or EE but they have all there EQuipments left here I tried phoning them but I am nearly deaf 
and they said put it all together and they will send a bag to pick it up . thats been nearly 3 weeks and I am at a loss . please can u help me , even having to get my neighbour to send this . Thank you (Removed by Forum Team)

Le_Kirk

Could you perhaps ask your neighbour to phone BT on your behalf.  Sometimes there are facilities on phones that help people with loss of hearing -cannot remember what it is called, sorry.

outofworksch

Are you able to communicate using one of these methods ?

https://www.bt.com/help/contact-bt/account-and-billing/broadband

Could I also suggest you remove email address from your post

Eyeful

As long as you are sure they are no longer charging you, I would not worry. 
They might not want it back anyway.
It may cost them more to have it returned, than its worth.