BT Broadband - Re-contracted but still price increase fro m31st March?

boco803

A relative has renewed their contract in the past week, thinking they'll pay the new lower monthly rate with the next rise of £3 on 31st March 2026.

They've now received an email advising them of increased charges for their broadband from the end of this month - is this normal or a mistake?  They wasn't any mention of there being an increase this year and the renewal being this month.

So even if renewed on 22nd of this month, could there still be an increase?  Something's not right.

Just interested to hear what others have experienced recently or in the past.

Browntoa

Standard clause in contract for ages to allow an annual price increase 

QrizB

boco803 said:

They've now received an email advising them of increased charges for their broadband from the end of this month - is this normal or a mistake?  They wasn't any mention of there being an increase this year and the renewal being this month.

My fixed-term contract expired this week. The renewal email I got from talkTalk was up-front that there would be an increase from the end of Mar 25, as well as in Mar 26.

400ixl

Quite common as the clause will be an increase every April. Some companies you can negotiate for it not to apply if renewing in March, but they don't have to.

You could also delay the renewal by a few weeks so it starts in April, but those few weeks may cost more than you save if the non discounted rate is higher for that period.

I have a contract that I renew at the start of April and is a 12 month contract so I don't actually pay any rise as re-contract back at the old price. 

hareng

Most of them are now doing , well at least the biggies. Will see 2 price hikes within 12 months April 2025 and 2026.

Best getting away and choosing an ISP that doesnt do this annual price hiking, there are many.

jbainbridge

I would ring up and politely ask why it's going up so soon. They may be within the cooling off period and be able to cancel the renewal.

I've just renewed with Vodafone - but after 1st March they don't subject you to the 2025 increase. It is a pain that you have to be aware of these things.

southsidergs

Check the email, it may well say "based on services on this date" & just be delayed in arriving, if renewed in March shouldn't increase

bristolleedsfan

Same should apply to re-contracts March 1st onwards. ( Has done for  a few years previously)

https://www.ispreview.co.uk/index.php/2025/02/isps-bt-ee-plusnet-and-vodafone-tweak-uk-broadband-pricing-policies.html

"ISPreview understands that BT, EE and Plusnet are all due to adopt the same change tomorrow (1st March 2025),"

boco803

Thanks for your replies everyone; just didn't expect a rise so soon, especially as it only mentions next rise to be next March.

bristolleedsfan

boco803 said:

Thanks for your replies everyone; just didn't expect a rise so soon, especially as it only mentions next rise to be next March.

Someone who re-contracted within the last week highly possible price increase email relates to services prior to re-contracting.

New/re-contract taken out March 1st onwards should not get a price increase until 31 March 2026.( I have re-contracted for 24 months twice over recent years on that basis, last year I phoned on 1 March and ........

Utterlyconfused81

bristolleedsfan said:

boco803 said:

Thanks for your replies everyone; just didn't expect a rise so soon, especially as it only mentions next rise to be next March.

Someone who re-contracted within the last week highly possible price increase email relates to services prior to re-contracting.

New/re-contract taken out March 1st onwards should not get a price increase until 31 March 2026.( I have re-contracted for 24 months twice over recent years on that basis, last year I phoned on 1 March and ........

Same as above, renewed this evening, no increase on price quoted for this year, just the standard £3 increase they advertise as of next year.  Tried to negotiate that out of the deal but was unable to.  

Would suggest re-haggling with them as I wouldn't sign a new deal only for a price increase in a matter of days / weeks, seems redundant when there are many cheaper suppliers out there offering far better prices.  We only stayed out of convenience of not rolling the dice with new alt companies and having further cable run into the property.