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BT continues to charge me even though I switched provider using OTS.

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Hi all who read this, hope you are well.
I switched my broadband provider after my contract finished with BT. My current provider did everything using that OTS system, had email of BT saying they have received the request for me to leave and if there's anything they can do to make me stay etc. Service got switched over on 27th December 2024. Sent their kit back on time too and had confirmation they received it.Yet they continued to bill me. Spoke to them and they said it was a technical issue that my account didn't get cancelled.
Would anyone know if I am eligible to any compensation? They offered me £20 on the chat, which I replied I'm not happy with but said that's all they can offer me.
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Comments

  • GrubbyGirl_2
    GrubbyGirl_2 Posts: 933 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    What is your loss?  You say they billed you, but I presume you cancelled your DD so they couldn't take any money?  £20 sounds generous to me and you should snatch their hand off - unless I'm missing something?
  • littleboo
    littleboo Posts: 1,717 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    £20 seems more than generous, take it while its on offer.
    What do you think you should get?
  • Penguin_
    Penguin_ Posts: 1,584 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper
    As above, what is your actual loss? 
  • amit1985
    amit1985 Posts: 7 Forumite
    Part of the Furniture Photogenic First Post
    What is your loss?  You say they billed you, but I presume you cancelled your DD so they couldn't take any money?  £20 sounds generous to me and you should snatch their hand off - unless I'm missing something?
    I was waiting for a final bill so never cancelled the DD. On 2 occasions it's taken me into unauthorized over draft and cost me bank fee's. When I put this to them their attitude was that it was my fault and that I should have cancelled the DD.
  • littleboo
    littleboo Posts: 1,717 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    So how much were the fees?
  • amit1985
    amit1985 Posts: 7 Forumite
    Part of the Furniture Photogenic First Post
    A little over £30
  • littleboo
    littleboo Posts: 1,717 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    ok, so that's a quantifiable loss that you could argue they should refund and is not a million miles away from the £20 on offer
  • amit1985
    amit1985 Posts: 7 Forumite
    Part of the Furniture Photogenic First Post
    That's what I thought, but I spoke to 2 agents and a manager yet £20 was all they were offering. I offered to show them bank statements with the charges but wouldn't budge. I have logged a complaint but just thought in the meantime if there was anything set by ofcom that someone knew, I could go back to them and present it
  • QrizB
    QrizB Posts: 17,838 Forumite
    10,000 Posts Fourth Anniversary Photogenic Name Dropper
    Have you complained to your bank? The DD payments were unauthorised, the bank should refund them and might be able to reverse their fees too?
    N. Hampshire, he/him. Octopus Intelligent Go elec & Tracker gas / Vodafone BB / iD mobile. Ripple Kirk Hill member.
    2.72kWp PV facing SSW installed Jan 2012. 11 x 247w panels, 3.6kw inverter. 34 MWh generated, long-term average 2.6 Os.
    Not exactly back from my break, but dipping in and out of the forum.
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  • amit1985
    amit1985 Posts: 7 Forumite
    Part of the Furniture Photogenic First Post
    QrizB said:
    Have you complained to your bank? The DD payments were unauthorised, the bank should refund them and might be able to reverse their fees too?
    Ahh never thought of that. Will try calling them and see what they say.
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