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Shell Broadband/Talktalk router. Security?

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sebtomato
sebtomato Posts: 1,119 Forumite
Part of the Furniture 500 Posts Name Dropper Combo Breaker
edited 16 May at 6:48AM in Broadband & internet access
Hi,

I was initially a Shell Broadband customer (on FTTC 80mb broadband).

Original DSL modem router provided was a Sagem one (FAST5359), but interface is Shell branded.

Shell customers were moved to Talktalk.

I don't think the router is getting updated anymore, no firmware update available anywhere, and it seems to be a manual process anyway.

Router works perfectly fine, good wifi speed (WIFI 6), stable (never reboots) etc., but I am concerned about security/lack of updates.

Should Talktalk provide a replacement, up-to-date router? Should I buy my own DSL router?

Comments

  • Neil_Jones
    Neil_Jones Posts: 9,555 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Most third party routers don't get updated beyond a certain point, and some don't get any at all.
    This might be of interest:

    The only real guarantee you get from an ISP router is that it works with that ISP.  If it doesn't they'll replace it.
  • MouldyOldDough
    MouldyOldDough Posts: 2,692 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    Talktalk use FAST5364 with latest firmware version SG4K100208 (Feb 2025)
    The router logs vanished when it was updated from 206 !
    They claim to be aware of the issue but nothing has been done !

    If I was half as smart as I think I am - I'd be twice as smart as I REALLY am.
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