EE Compensation - advice required on active fault (Major Service Outage of 6 weeks and counting)

ImGingerMidget

Hi,
Small rural community with a line fault to our new fibre service requiring an engineer to fix the cable/connections to a couple of properties. Local engineers don't/cant fix issue, ongoing for 6 weeks now and no fix in sight. Mobile signal patchy at best and too weak to stream, download, and even login to basic services like banking or Amazon as too slow. 

Previously had 4 months wait for fix for our copper service and got compensation into our bank account from BT on the day it was fixed.

First time with EE (and last, forcibly migrated from BT after 2 days) and reading up on compensation there appears to be a cut off at 60 days for EE and it appears as a credit on the bill. I've also been told the cost of the service during this period will come out of my compensation i.e. they will only give me the basic daily rate. Nothing to cover the subscription costs or my time, I'm on call number 14 about this. I'm with the Director's Complaint team and have been told there is nothing they can do to escalate the fix with Openreach.

I'd be grateful to hear of anyone else's experience of compensation with EE so I can be prepared. 

Thank you for your time.

littleboo

Both BT and EE are part of the Ofcom scheme so compensation is as per that scheme, which is very generous.
https://www.ofcom.org.uk/phones-and-broadband/service-quality/automatic-compensation-need-know