EE disconnection

phillw

A friend of a friend has lost their broadband and supposedly has spent days trying to complain to EE without any result.

I have very little details about what was said, but open reach checker says they can get Copper (21mb/s down, 1mb/s up) but there are no plans to offer FTTP.

Are EE just pulling equipment out of exchanges and leaving customers high and dry? BT shows "1-5Mbps download speed £29.99 a month" available for the address, which seems odd if they are.

Or is this some system error?

littleboo

"Are EE just pulling equipment out of exchanges and leaving customers high and dry? "
Why would they do that? 

iniltous

No one is  pulling equipment out of exchanges, EE don’t even have equipment  anyway ( not in any real sense , it’s Openreach and BTw ) anyone with a fault , reports it as such and the ISP , in this case EE , and EE arrange to get it fixed , and that’s not even at a cost to EE , it’s part of their arrangement with their suppliers (OR and BTw ) …..there is obviously more to this than you are aware of , and therefore it’s impossible to offer  any useful advice without knowing what is really happening…but it’s definitely not what you suggested, plus if they have service already that isn’t working , why look at what other providers are offering , if there is a fault on the line (for example) that fault will still be there if you switch providers 

soolin

phillw said:

A friend of a friend has lost their broadband and supposedly has spent days trying to complain to EE without any result.

I have very little details about what was said, but open reach checker says they can get Copper (21mb/s down, 1mb/s up) but there are no plans to offer FTTP.

Are EE just pulling equipment out of exchanges and leaving customers high and dry? BT shows "1-5Mbps download speed £29.99 a month" available for the address, which seems odd if they are.

Or is this some system error?

As well as potentially being a ‘system error’ I would think ‘friend of a friend error’ more likely. You are getting this third hand, it might be something simple like unpaid bills resulting in service being halted, or simply a fault with the line or equipment.