1pBroadband reflections/experience

T0pson

Hi

does anyone have any experience or reviews on 1pBroadband?

Seems quite a good deal with the phone costs for a light landline user....but is the broadband good and reliable? Don't need top speeds just up to the 35Mb apparently  getting at the moment on Talk Talk with fibre to the box down the road and then copper into the house.

I have used a1pMobile SIM for the past year which has proved economical and reliable....but the broadband offer I would like to know more about.

many thanks for any constructive replies positive or negative

Neil_Jones

I have an abject feeling this is Utility Warehouse in new colours, only without the whole "discount for four" thing.

Indeed a quick shufty on Companies House shows the registered address of TELECOMMUNICATIONS MANAGEMENT LIMITED (which is the owner of 1p Broadband) to be the same as the one listed for Utility Warehouse.  So I think its the same outfit.

Price wise, comparable to what you can get elsewhere with a bigger name.

T0pson

Interesting...it,s actually for up at my Mother's house...she has Talk Talk broadband plus an anytime call add on at 16 quid .She probably makes about two hours worth of calls in the whole month!

Together with the broadband at 30 quid that's 46!

...the 1p broadband charges 1p/minute for calls so she would be making savings there for sure but if there are any issues with 1pBroadband I will look elsewhere.

Thanks for pointing out the connection with Utility Warehouse Neil...is this significant?

Neil_Jones

I didn't say it was significant.  I'm just saying its UW in sheep's clothing.  Make of it what you will.

Re: call charges, you are aware it says on the website 10p call set up?  Which makes even a one minute call 11p.  "Charged in 60 second units. Minimum call duration of 60 seconds. 10p call setup charge. Calls rounded up to next 1p."

flaneurs_lobster

...and, of course, Utility Warehouse's broadband service is provided by TalkTalk and their mobile proffer by EE.

Neil_Jones

flaneurs_lobster said:

...and, of course, Utility Warehouse's broadband service is provided by TalkTalk and their mobile proffer by EE.

So in other words the OP (if they decide to move provider) would be going from TalkTalk... to TalkTalk.

Might as well just phone up TalkTalk themselves and get a new deal from them, assuming we're at the end of the contract.

Mike360

I was thinking of switching to them. But they failed my 'customer test'. 

Test 1: Ring technical support to see if they can answer a basic router question.  Called over the weekend as they (Tech Support) meant to be available 24 hrs a day 7 days a week. No answer the first day. Eventually someone answered the second day and didn't know the answer and advised I call customer support. Gave me a number that gave me the reply that the number is switched off.

Test 2: Rang customer support on a Monday morning to ask a couple of questions about the contract on offer, you would've thought someone would answer wouldn't you?  Well, same again, a reply saying this number is switched off.

So have decided to stick with current provider. Better to be safe than sorry.

QualityEvaluate

I cannot recommend strongly enough that anyone avoids this entire company. I have used both 1pProadband and 1pMobile and while the services are objectively good (because they are subbed out to TalkTalk and EE respectively,  both of which are respectable companies) their Terms and Conditions for both services are draconian, and their customer service team are dreadful to deal with. Just avoid them, you'll end up wishing you never went near them.
1pbroadband has hidden charges for cancellation and can cut off your service without warning according to their T&Cs. 1pmobile introduced hidden charges in October 2024 which they now deduct from your credit balance every 60 days, or even charge to your card if they have one stored.
Customer services are rude, don't reliably answer the phone and answer back to legitimate complaint instead of understanding the cause for complaint and resolving it.
Avoid, avoid avoid this bunch of charlatans. I really can't express it enough.