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Exit fees when someone taking over
We had to leave the broadband contract early and were charged fees, roughly equivalent to the charges for the remaining 3 months in the contract. We were initially told that the fees will be waived if someone registers before our contract gets cancelled, but the next tenant registered for the same broadband less than one…
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EE broadband compensation loophole
Our broadband/ mobile contract is with EE and has been for many years, we suffer constant ongoing problems and desperately need fibre to the house which is not available as yet from anyone - the signal is dire due to the rural area we live in and broadband loss is constant. The cables are old and corroded and they will not…
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How do Virgin install their BB?
I'm thinking of moving from BT to Virgin when the Jan sale offers go live (if there are any!). Can anyone that's had Virgin as a new install let me know how flexible they are with their cabling?We had the front of our house relaid at the start of the year and don't want some half wit digging up the membrane, slate and…
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How to do hyperoptic + uswitch
Uswitch is a broadband comparison website, where they have agreements with broadband providers for discounted services. We have recently moved to a new flat serviced by hyperoptic (the previous owners also used it) and wanted to take advantage of the deal. However, when we went to the discounted website…
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BT COMPLAINTS HELP
BT COMPLAINTS HELP I am trying very hard to get a deadlock letter from BT so that we can move forward with an unresolved complaint. My mum is 90 and is housebound but can use an iPad well and is dependant on this for shopping and face time with friends and family. Since March last year her internet connection has been so…
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New Customer offers for Sky Broadband as existing TV customer
seen a deal via quidco which gives an equivalent price for ultrafast plus (500mb) at £24.78. Would I be able to access this even as an existing Sky TV customer? My broadband is BT currently (locked in original due to new build house hence why tv and broadband out of sync) who have offered me £34.99 for 500mb on 2yr…
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NOWtv Broadband (Part of SKY)
This information may be of help if you are with NOW tv Broadband. I recently came to the end of a 12 month contract with them. Whilst awaiting changeover to another supplier, there was a delay with the new installation so I carried on with a monthly contract with NOW tv. I informed NOW via email to end my monthly contract…
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Wi fi boosting
In the dining room we have Virgin broadband. It is set up so that we get the extra channels, You tube, catch up , apps. etc.This is the only TV we can benefit from Virgin. We have a tv in our sitting room.. The Wifi signal is very patchy in there. ( wi fi router is in the dining room) We are not able to get wi fi signal…
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Cannot complete Broadband application via MSE link
I have been trying - having just moved home - to sign up to a Vodafone broadband & phone package via the MoneySavingExpert comparison table, the incentive being a £50 voucher! However, having been re-directed to the Vodafone website, and going through the whole application process, page by tedious page, I get to the very…
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Plusnet contract renewal in January 2024
I read a previous post similar to this but did not want to interrupt that Thread. I received good information here previously but it was some time ago. My contract with Plusnet has to be renewed in January - so I have to make a decision soon. I have been a longstanding Plusnet customer for over 10 years and would prefer to…
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Plusnet - what a rip off!
Plusnet - my contract expired on the 4th of December ('23) and I'd decided to switch providers. All fine, so far, I then received a final bill from Plusnet covering 4th of December to 3rd of January - why? I've no idea and to rub salt into the wound it's at the "I don't want to extend my contract rate"; i.e. double what I…
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Renewing broadband contract if cabinet is full
The very short version is that we had a broadband contract with BT, and have now changed to another provider. We were told that this was "like for like" however the speeds are much slower. We have complained and they advised this was the best speed available as the cabinet is full. We said we were told it was "like for…
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Anyone using Truespeed?
Their offers seem not too bad? But I've been called their sales line for 3 days and no one ever answers! If that's a reflection of their customer service, they're not worth thinking about!
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Can I overlap my broadband switch?
I am currently with Virgin Media with a broadband, phone and TV bundle. I want to ditch the TV package as I am happy to use Freeview and streaming services. My Virgin package includes M125 Fibre Broadband and I'm looking to switch to Vodafone Fibre 100 (which seems to be the closest equivalent). I haven't yet revealed my…
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Full Fibre (FTTP) using home phone help Vodaphone
Hello Currently have a plusnet fibre (FTTC) contarct which ends in a month , from what I can see plusnets Full Fibre ( FTTP) does not allow voice services I am therefore looking at swapping to Vodaphone Full Fibre 100 ( better price ) and from I have read can plug in landline to Vodaphone router via adapter ? Does any know…
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Alternatives to BT Complete WiFi
Do any forumites have alternatives to BT Complete WiFi? Either from another provider or a DIY type solution, or experience negotiating with BT eg keep the discs and continue to use but on a cheaper package? I’m currently contracted with BT for their Complete WiFi solution but the renewal price borders on extortion at £70+…
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Vodafone disconnection question
I was emailed by Vodafone to tell me they were switching me to fibre I did not respond as I did not want fibre at the moment. Then city fibre text to say there enginer was coming out on the 11th December I replied to the text declining appointment. Engineer turns up on 11th told I did not want fibre the moment OK he said.…
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BT Full Fibre with Digital Voice cost?
Until recently I had BT Line Saver Rental with my BT broadband, but now BT have discontinued Line Saver rental they're taking £46/month. This month they moved me to Digital Voice and are now offering full fibre "at no extra cost", but what will the monthly cost be for full fibre 100 with my Digital Voice landline service…
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BT account mistake new contract sorted is old contract ended?
I now longer needed my BT home essential's package and i wanted to change the name on the account to my mum who is at the same address and was eligible for BT home essentials I was told that wasnt possible so id need to cease that account and start a new one for her and a new fibre 1 broadband service at £31.99 mth and…
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Help with poor connection (latency?)
Hello. At the start of the month I came on here because my internet had completely stopped working and people kindly advised there was a general issue with the network, but I think there's also a different problem with my internet that I'm hoping people can help me fix? As before, I use an unlimited smarty sim in a TP link…