Switching from combined FTTP/VOIP package to separate providers

Ceresdigion

I am with Onestream with combined FTTP and a VOIP package. I am at the end of my contract and considering taking a Virtual Landline or alternative provider as being significantly cheaper. Do I simply sign up with an alternative provider, or will doing so terminate my whole service with Onestream?

Say I want a Plusnet FTTP broadband (which does not provide VOIP), then would transferring to a different VOIP provider enable me to retain the same number despite splitting the current shared service I have with Onestream? Do I have to switch to the FTTP-only package initially, then hope my number is retained until I sign up with the VOIP provider, as with the 30-day dormant number system that kicked in when changing from ADSL and the PTSN landline?

As far as I'm aware, having ported the landline number over to digital when engaging Onestream, the two are separate despite currently being provided by the same company.

flaneurs_lobster

You should have a separate agreement for your VOIP service that will detail any charges for ending just that service - hopefully there are none as you are at end of minimum term. As you say, the VOIP service is an add-on to the broadband service and should be treated separately. 

Port your number to a new service successfully before you transfer your broadband service. Your new VOIP supplier should be able to handle the port with the details you give them. 

iniltous

It’s really upto Onestream how they regard your service , as one bundle broadband and phone or two discrete services, albeit the telephony can’t exist on its own , so by default ceasing or migration of broadband will remove telephony as it can’t be provided without broadband.
Your choice really is to port the number to the traditional VoIP supplier (one that doesn’t require that you use their broadband ) this action may cease your broadband if Onestream regard you as having one account , or Onestream  may want to continue supplying you with broadband after they relinquish the phone number .

Depending on Onestreams reaction to you porting the number , you either migrate your now standalone broadband to another provider (if remaining with Onestream is not wanted ) or if porting caused Onestream to advise they are to cease both your services , you sign up rather than migrate to a new broadband provider with potential a break in service (assuming the same underlying network is being used ) ….the alternative is migrate broadband to whoever you want to use , Onestream cease your service including telephony, but your number should remain available to port for 30 days after Onestream cease your services with them , so the VoIP provider can still import the number …this is more likely to keep your broadband working continuously.