vodafone - talktalk switch cancelling

fwil

Hi, re-wording my earlier tumbleweed post in the hope i'm not the only one this has happened to as I appear to be stuck with TalkTalk indefinitely now which cannot be right!?

9/9/25: I started a switch to Vodafone Broadband after TalkTalk fixed period ended
12/9/25: after lots of calls from TalkTalk to stay, agreed to based on 6 months free and Fibre500  package. they transferred me to vodafone to cancel

A month of talktalk saying the switch order was still showing as active through their openreach portal, which prevents them from making any changes, even just cancelling TalkTalk. They said i can only get this switch completed by speaking to vodafone. Vodafone kept saying it had been cancelled.

15/10/25: Vodafone seemed to admit that they finally fully completed the cancellation and emailed confirmation for the first time. TalkTalk said it might take 24-48 hours to show on their end...

23/10/25: TalkTalk still say its showing as Active.

Any tips where i go from here?!? So far 2 of the 6 free months TalkTalk offered have been taking at the usual £37/month 

fwil

Hope i'm ok to bump this to see if anyone has any similar experience now i've reworded it

iniltous

This is entirely Talk  Talk , and them not applying the new deal to your account has nothing really to do with Vodafone or Openreach .

….if you started a migration to VF , then agreed to not move to VF because TT offered you a better deal to stay , these new contractual details are completely within TT’s domain, that’s a straight forward change in their billing systems.

VF or Openreach (even here TT can’t get their story straight, it’s OTS , One touch switching not Openreach ) that haven’t completely cancelled the migration, then why does it matter to TT , you are physically still connected to TT and not VF , frankly it’s BS from TT , if they wanted to honour the deal you thought they were offering there is nothing stopping them implementing it immediately, their own billing systems are not affected by this supposed delay in VF cancellation, even if it’s true why is that stopping them charging you the new price .

As far as any tips where to go from here , perhaps consider switching to someone else , if TT are not honouring the deal they offered .

fwil

Thanks very much iniltous, very helpful and makes sense.
Mad that TT think they can get away with blatantly lying. must be a retentions tactic, offering anything to keep people on then delay for however long they can get away with it for...

despite everything i'd still keep with them if i thought there was any chance of them honouring the deal. more to avoid any service disruption as much as anything. i guess i'll give them one last chance by putting something in writing to TT including all their agent's BS i've screenshotted over the past 6 weeks!

iniltous

TBH , if you want to remain with TT , and they are ‘honest’ and not stringing you along , presumably when the VF order is cancelled to TT satisfaction , they should have no difficulty in putting you (financially) in the position you would have been in without this delay so if the deal was 6 month free presumably that would be as a credit on your bill (so no need to bill you anything for 6 months while they take £37 each month for 6 month until the £222 is used up  ) 6x£37=£222 as a bill credit , get them to send you an email or letter stating they will add a £222 credit to your account, that way you can’t really lose , if they won’t do this I’d be suspicious that they are not being honest .

I may have slightly misinterpreted your original post , the new deal 500Mb (so obviously FTTP ) is FTTP  the system you were on already , or was the negotiated deal 6 months free and to be migrated to FTTP from FTTC (or ADSL )  ?

If you are not already on FTTP , it’s possible that the cancellation of the VF order is having an effect on TT raising the FTTP order  , only one order can exist at a time  , so it may be true TT can’t progress the order to put you onto FTTP while the VF  order is still in place , I don’t see why that would stop them putting a credit on your bill though .

fwil

ah yes I should have been clearer on that... it was to be a TT upgrade from fibre65voip  to fullfibre 500, so a new router needed and some sort of openreach change i think ( i guess FTTC to FTTP from a quick google)

checking my emails i see openreach were scheduled by Vodafone to remotely switch on for VF fullfibre500 on 24th September. no idea if that went ahead...

if TT are genuine about the VF order being stuck on active, but VF are insisting its all cancelled, what can i do? VFs October email says "we've now cancelled your new Home Broadband order" and "Any engineer visit that we booked for you has also been cancelled." They quote an order ref starting SBL....

your credit bill suggestion sounds well worth insisting on, thanks