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BT broadband / EE when is a new customer not a new customer
Just thought I'd share my ignorance and stupidity. I have been paying for a BT broadband and TV service but have been out of contract for at least a year. Rang BT 28th Nov and (I should know better) agreed a new "discounted" contract deal cheaper than my out of contract monthly cost. To be honest I was saving money so…
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Brsk - coming soon; a few queries
Had a couple of (cold) callers from brisk this morning, will be starting work in the area soon, keen to get mobile number or email address so they could keep us advised but I suspect more from a sales perspective. Hadn't had any advance notice of their imminent arrival so been looking at their website. Apparently they'll…
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KCOM charges
I have been a KCOM customer for at least 30 years, mainly because it is the only provider in the Hull and East Riding Area. I have a Full Fibre package 400mb package paying £59.99 per month which includes a land line I never use. KCOM are now offering new customers only a Full Fibre 500 mbps for £29.99 per month. This is…
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Openreach saying my FTTP connection can't be upgraded to 500mbps
Had FTTP installed in January this year through Vodafone. Just ordered an increase in speed to 500mbps.....but Vodafone cancelled it the day before go live because apparently Openreach told them it can't be upgraded to that speed. I thought the whole purpose of FTTP was to allow faster speeds......how is it possible that…
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Vodafone broadband+landline
I thought I applied for the Fibre 2 broadband and line, 45Mb-71Mb for£22/mth, equivalent to £17.84 considering the £100 giftcard.Accessing their website via MSE I was asked to choose the gift card and then a plan.But then it showed me all the offers, not just the one above. I chose the Full Fibre 74, thinking the £22 per…
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Sky Broadband Signup with Voucher - is it possible?
Tried last week to sign up for Sky broadband via the link in the comparison. It kept erroring at the screen when trying to schedule an engineer - by clicking back and going forward several times, I finally managed to get it to load - and then it gave the same error once I had put my bank / card details in (the exact point…
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speed suitable for me
Hi, I'll soon switch from Talk Talk broadband-line. I'm not sure which provider would be suitable for me. I'm the only person using internet at home, not doing too much with my PC, laptop and phone. I don't want Sky. I've seen that: Vodafone offers Fibre broadband 45Mb-71Mb speed for a real value of £17.84. And also: Fibre…
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Broadband/phone
Hello. Could anyone advise? My very elderly parents who live far from me need to change from their TalkTalk deal where they have broadband, some kind of strange TV setup and a telephone. They need broadband and a telephone line for sure - I could probably buy them a new smart TV if necessary. That telephone line (which I…
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Considering switching to Full Fibre (900mb)
Hi, I'm currently with BT (Fibre 100 with BT Halo 3) where i'm paying £64 a month. I can finally get Full Fibre and Sky are offering 900mb package for £39 a month. Would you switch? I've been with BT Broadband for 16 years so unsure Thanks for any advice
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BT Social Tariff - Have I been duped?
When my BT contract was up for renewal, I asked about the social tariff as I had seen it promoted by Martin. I am a long-time BT customer and have Fibre 2 with the discs as I have an old house with poor WIFI coverage. I am on UC as I am a single parent and student with 3 dependants (separated 3 years). Anyway, the advisor…
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Talk Talk Broadband - should I?
To cut a long story short, i'm FTTC with BT charging me a fortune and unwilling to reduce it. Plusnet and EE will not supply as my address is not in their postcode checkers. Talk Talk looks to be offering me BB part fibre access for £28.00 which I'm open to. Searching Talk Talk on this forum brings up a few complaints but…
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End Virgin broadband contact early
Hi, As most people have had CityFibre connect in their area now was thinking to change provider from Virgin although I am stuck in a contract till next year with £400 to pay to get out early. I was speaking to virgin to see if they can do anything on the current price to get it down. They said they could get it down 7 8…
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Issues when switching Landline/Broadband/TV
My father is 92 and I discovered a few months ago that he was being ripped off by Sky and BT, paying well over £170 per month for his landline/Sky and broadband services. He had been with Sky for 11 years straight and BT for longer. My biggest regret is not talking to BT and Sky on his behalf to negotiate lower charges at…
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BEWARE Virgin Broadband reward con
I signed up for Virgin Broadband through the MSE website as it gave a £75 reward. I now have my contract and it is not mentioned. Checked with Virgin who say I can't have the £75 as it's not in the contract! MSE now state on their website that Virgin are offering a £125 reward. Please be warned that Virgin are not…
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Which broadband?
I currently use BT for my broadband, but the other day I decided to look at their deals and see if they had a different package I could choose. I'm paying them £56 a month, so when I saw this deal it looked much better. I selected the package but when I went to the checkout to complete the purchase the details had suddenly…
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Sky talk
Hello everybody, any advice would be very much appreciated, I am a pensioner and have underlying health issues. We signed up to sky and talk, the ultra fast was installed on the 4th October. Its now been over 7 weeks and our landline is still not working, all you get from Sky is its a network issue and we are looking into…
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BT - Out of Contract?
So why are BT sending me emails titled: 'Stompa, did you know you’re out of contract?', and saying Hello Stompa, It looks like you're out of contract. But don't worry, renewing is super easy. Plus, do it now and enjoy the exciting renewal deal that we've saved for you. If I log in to my account it says: 'Your contract ends…
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Openreach Engineer broke my TV
I'm not sure if this is the right place but aim struggling to find any information regarding my rights on this matter. I can only find something on damaged property, but an openreach engineer has knocked my tv off the stand and damaged it beyond use but failed to tell me. I only noticed after he has left. I have raised a…
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Plusnet Renewal Due - Query re Options
Currently with Plusnet for part-fibre with phone line, renewal a few weeks away. Slightly thrown today by finding out that FTTP isn't available after being told that it was for months. (All firms and comparison sites gave it as an option but, as of today, none do. Plusnet were offering it under "Upgrades" but it's gone…
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Black Friday Broadband deals
Hi is there any good broadband deals with points rewards vouchers since it is Black Friday 150Mbps min
