Virgin Media First Bill

waterman10

I've just signed up for Virgin Media broadband and anytime landline calls for £31.99 per month.  And I've had an email saying my first bill will be £63!  Does anyone know why this would be?

I'm beginning to think I should've stayed wtih BT.  They're about £6 per month dearer but at least I wouldn't have to go through the faff of switching PLUS they have a UK call centre if I were to have any issues

la531983

Because you likely have to pay in advance. Does the bill not cover the breakdown of charges?

Ayr_Rage

Set up your online account and check the itemised charges.

ButterCheese

I've had that with them twice, they seem to try and charge extra and hope you don't notice.  The last time it happened, they tried to say this was my contracted amount.  I had e-signed a contract for £30/month but they deleted it (illegal).  I had to fight and write a stern email to the CEO's secretary to get my £30 deal back

la531983

ButterCheese said:

I've had that with them twice, they seem to try and charge extra and hope you don't notice.  The last time it happened, they tried to say this was my contracted amount.  I had e-signed a contract for £30/month but they deleted it (illegal).  I had to fight and write a stern email to the CEO's secretary to get my £30 deal back

I mean at this point doing this is clearly over-reacting, if the OP hasnt even looked at the bill properly to see the breakdown.

Neil_Jones

waterman10 said:

I've just signed up for Virgin Media broadband and anytime landline calls for £31.99 per month.  And I've had an email saying my first bill will be £63!  Does anyone know why this would be?

I'm beginning to think I should've stayed wtih BT.  They're about £6 per month dearer but at least I wouldn't have to go through the faff of switching PLUS they have a UK call centre if I were to have any issues

Documented here:

https://www.virginmedia.com/help/virgin-media-first-bill - ""When your services are installed / activated you’re assigned a billing cycle in our system.  On average it can take 16 days to create your first bill, in which time you’ll have been receiving services from us.

Your first month of service will start on your day of installation, and will cover 1 calendar month. This bill will cover your 1st calendar month (from your installation date), plus your month in advance."