Anybody using or used 'Community Fibre' broadband? Too good to be true?

Spint

 I got a leaflet through the door advertising their services and now they're on the comparison websites. They are in my area.

Their offers e.g. 920Mb download AND upload speeds for £22.09 per month are absolutely astounding so can't help thinking there must be a catch. They literally blow the competition out of the water.

 If anyone is using them please let me know if they're happy with their service, the speeds are relatively accurate and there is indeed a catch? 

Thanks very much.

oldernonethewiser

Plenty of reviews online seem to think they are very good.  Do any of your neighbours use them?

la531983

If you rely on anything that needs a static IP, steer clear of community fibre.

Chickereeeee

Spint said:

 I got a leaflet through the door advertising their services and now they're on the comparison websites. They are in my area.

Their offers e.g. 920Mb download AND upload speeds for £22.09 per month are absolutely astounding so can't help thinking there must be a catch. They literally blow the competition out of the water.

 If anyone is using them please let me know if they're happy with their service, the speeds are relatively accurate and there is indeed a catch? 

Thanks very much.

Other companies e.g. Toob do similar deals: £25 month for two years, plus £50 Amazon voucher BUT NO price increases in the 2 years. 

MSE_James

I'm with Community Fibre. Generally the connection has been excellent. We had a few weeks of dropouts but they did something to the local infrastructure and all was well.

NB they don't have the account management infrastructure of the bigger players - so you can't log in and self-manage your account, everything is done by phoning or emailing them.

Spint

Thanks very much.

I also went onto a local community forum and asked the same question, it seems everyone who is using Community Fibre in my area is happy so I think I'll  go with them.

I still can't get over the speeds especially the upload, I thought it was a typo error! 

It's incredible value for money.

Thanks again.

thinkbeforeyoubuy

If you have to deal with anything administrative it is a nightmare. I'm not exaggerating. Incompetence that will leave you incredulous:
They offered me a new contract after my old one had worked fine for two years. I accepted the new one and they have failed to bill me properly and over the last few months I have had numerous interactions with different staff; apologising, then sending me down various rabbit holes, then asking me for bank details they've had for two years, then sending me an incorrect bill, then being contacted by a "Senior Complaints Handler" who promises to sort it and then doesn't respond; further billing mistakes are made, I'm asked to delete the direct debits I have with them and they take my bank details again; then they send me another mistaken bill and this goes on and on, round in circles; I'm not making it up. You couldn't.
Then I get an email telling me that I have cancelled my direct debit. They told me to.
The I get a text saying my bill is ready but they can't send it because I've cancelled my direct debit; and so I get sent round in circles again.
Then I get a random email saying my complaint has been resolved. It's Kafka on steroids.
I've now had to initiate a complaint with the Communications Ombudsman. Believe me, what I've written above is the short version. 

BlackWin2025

My advice is to STAY AWAY FROM COMMUNITY FIBRE as their customer resolution team is there only to help them dodge their obligations!

We were sold a 24-month package on our doorstep with the assurance they would complete the switch from the previous provider. 6 months later, we get charged £63+ by the previous provider because Community Fibre staff forgot to carry out the switch and had not sent us any link or information to do the switch ourselves. Their response to our complaint today is that we should have gone on their website to read the process for online sign-ups where it states "By opting in to our switching service, there's no need for you to contact your existing provider. We contact them so you don't have to." However we were sold this on our doorstep so what's on the website for those who sought out their service shouldn't apply to us and how were we to know that they have a link or or online sign-up procedure when their salesperson did the sign up in person and we accepted what he told us about the seamless transition? We agreed to try their service in good faith in a case when we had no problem with our previous provider and now we're being gaslighted for not knowing they have an internal policy that differs to their competitors. 

In addition to this, they have had to come out to us because the broadband is patchy and does not work in all rooms of our home as we had with the previous provider. That is yet to be resolved.

Community Fibre is not a credible company and we can't wait to get out of contract as they have refused to reimburse the out of pocket expense we had to pay our previous provider due to their negligence and poor customer service. I will also be escalating this as it's completely unacceptable. 

JSmithy45AD

Which I'm afraid is why you never ever sign up to a cold caller.