We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Broadband Genie Fake offers - Beware
talktodaveuk
Posts: 10 Forumite
I found a broadband deal for sky on MSE which had a sign up through Broadband Genie; their website would give the offer with a £95 / £120 voucher and when you click the link to Sky if would be £80 voucher.
We contacted Broadband Genie on their contact number, we got into a 'Third Party Company, Not Broadband Genie' / contact centre' they we not aware of the website or what is on it and had not contact information for their website or 'Broadband Genie' direct support, it appeared to be a call centre in india (I wouldnt mind but they couldnt / wouldnt help).
They could only 'sell us the offers online' but could not offer the offer we have found on the Broadband Genie website.
They told us to use the online chat for the website, but when asked they didn't know how to do that, or if the website even has one! I was not able to find one and I'm fairly tech savy.
This is one of the worst companies I have come across! and then that also then gives Sky a bad name and less trusting of their offers.
We contacted Broadband Genie on their contact number, we got into a 'Third Party Company, Not Broadband Genie' / contact centre' they we not aware of the website or what is on it and had not contact information for their website or 'Broadband Genie' direct support, it appeared to be a call centre in india (I wouldnt mind but they couldnt / wouldnt help).
They could only 'sell us the offers online' but could not offer the offer we have found on the Broadband Genie website.
They told us to use the online chat for the website, but when asked they didn't know how to do that, or if the website even has one! I was not able to find one and I'm fairly tech savy.
This is one of the worst companies I have come across! and then that also then gives Sky a bad name and less trusting of their offers.
1
Comments
-
Just to update the 'New Sales Team' dissolved on companies house) the third party call centre is in South Africa, that takes the calls for Broadband Genie but is not able to help with offers on the website or issues.1
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.6K Banking & Borrowing
- 253.8K Reduce Debt & Boost Income
- 454.5K Spending & Discounts
- 245.7K Work, Benefits & Business
- 601.7K Mortgages, Homes & Bills
- 177.7K Life & Family
- 259.6K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards