Ultrafast Broadband recommendations? Plusnet?

spo2

Hi
We're looking at getting Ultrafast broadband, but unsure who to go with. I'm tempted by Plusnet because of their low prices, but concerned about reviews and customer service. Their website talks about their award winning, UK based customer service, but Trustpilot gives them a 2.2 (poor) rating which is putting me off.

For what we need BT is a lot more expensive, and because of our extension, Sky routers are not suitable and they can only offer to charge us extra monthly for a booster. Openreach have installed all the cables and we have tested with a new Sky router.

Can anyone who has Plusnet tell me what they think please? Would I be better paying the extra and going to BT? Or has anyone any other recommendations?

oldernonethewiser

I was with Plusnet for a couple of years and had no problems.  About 63Mb/s

One year there was an offer to renew at a reduced price and I missed the cut-off date.  They weren't interested in any negotiation and so I moved to NowTV broadband.

The last 6 months I started to have occasional short drop outs.

Wasnt the line it was the router, which is worse than Plusnet's and that's saying something.

With both the above I used a MESH system to provided full coverage in the home.

As full fibre arrived in my street I left Now at the end of the contract and moved to ZEN.

As an aside TrustPilot? - Nope I don't.

housebuyer143

I just joined Plusnet and have no problems with them at all. My sister is with them and no problems. I bought 500mbps FTTP and I get 480. 
It's faultless and their service is very good. I do have my own router and mesh system though, as I don't rate these routers that come from the ISP. Plusnet is BT btw, they are owned by them.

If you buy through top cashback you can get £35 cashback or better still, call them up to buy it and tell them you were going to buy it online but would prefer to do it over the phone but you wanted the cashback. They would proceed to offer you a £30 giftcard to match it. 

iniltous

The underlying technology is the same regardless of the provider , the main differences between ISP on the same Openreach network will potentially be the backhaul network, the quality of the router and customer service…PN are good company but  if you need telephony included with broadband , PN no longer  offer it .

beckyuk

spo2 said:

Hi
We're looking at getting Ultrafast broadband, but unsure who to go with. I'm tempted by Plusnet because of their low prices, but concerned about reviews and customer service. Their website talks about their award winning, UK based customer service, but Trustpilot gives them a 2.2 (poor) rating which is putting me off.

For what we need BT is a lot more expensive, and because of our extension, Sky routers are not suitable and they can only offer to charge us extra monthly for a booster. Openreach have installed all the cables and we have tested with a new Sky router.

Can anyone who has Plusnet tell me what they think please? Would I be better paying the extra and going to BT? Or has anyone any other recommendations?

29th august they should have connected me, I have taken 3 days off work on three occasions, my wife is losing money as we have had no internet. And they still have not connected us 15th september, and they offer £6 a day for inconvenience! Several people been here from openreach, promised to be back today....nothing. Just a load of cowboys.

beckyuk

29th august they should have connected me, I have taken 3 days off work on three occasions, my wife is losing money as we have had no internet. And they still have not connected us 15th september, and they offer £6 a day for inconvenience! Several people been here from openreach, promised to be back today....nothing. Just a load of cowboys.

QrizB

beckyuk said:

29th august they should have connected me, I have taken 3 days off work on three occasions, my wife is losing money as we have had no internet. And they still have not connected us 15th september, and they offer £6 a day for inconvenience! Several people been here from openreach, promised to be back today....nothing. Just a load of cowboys.

You're referring to Plusnet? It's not clear from your reply to a year-old thread which mentions Plusnet, BT and Sky.

If your wife needed internet for work (and I'm assuming that's why she's losing money) perhaps a business broadband contract would have been a better idea.

In the meantime, do you have enough mobile signal to use a hotspot or tethering?