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Voip phone number options/advice

Boohoo
Boohoo Posts: 1,474 Forumite
Part of the Furniture 1,000 Posts Name Dropper
edited Today at 8:17AM in Broadband & internet access
I have broadband and phone with Vodafone and the contract ends in 4 weeks. It has Voip calls through Vodafone router.

I can get faster and cheaper broadband from Vodafone if a new customer but I am looking at options.

I can get Virgin and other companies using open reach structure. I can't get city fibre or the other fibre only companies for about a year.

My partner has Vodafone in her name and I have/had sky TV in my name. We are looking at Sky or Virgin for fibre and TV package but are open to separate deals.

I have for a long time looked at dedicated VOIP provider's.

1. As we have separate broadband and phone service in different namewill  getting a new phone provider mean that the person who has the phone in their name have to get the new on e in their name as there was a thread on here where the lady wanted to change provider from her mum's landline number to a new provider but couldn't due to the newish switching service where the name has to match 

2. If we go for a new VOIP provider and keep the landline number how do we tell Vodafone we are leaving phone part and will leaving close the broadband line?

3. If we go for new VoIP line and get a new broadband provider will the VOIP line work with the new broadband company without getting a line deal with the new broadband company? 

4. At the moment I plug in my cordless DECT phone line into the phone socket on the  router and it works so will the new providers router be the same?

At the moment it is a copper line enter my house.

I know I don't have to have a landline number as there are other ways to make/receive calls but this what we are going for at this time.




Comments

  • iniltous
    iniltous Posts: 3,781 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    edited Today at 9:30AM
    A few fundamentals , the phone port (socket) on an ISP router (like your VF router ) is tied to that ISP phone service  , sign up with a third party VoIP provider you need extra equipment , either a separate ATA (analogue telephone adapter) or a landline style phone with an ATA built in , say you moved to a VoIP provider and kept your VF broadband, the telephone port on the VF router is redundant, it’s not used by the new VoIP provider …it’s your responsibility to get any equipment necessary to make the VoIP service work via the VF router .

    Third party VoIP is agnostic to the ISP once the number is ported to the VoIP provider , so  changing your broadband provider afterwards is irrelevant to the VoIP provider (once they have your number)  , but each time you change ISP you may need to reconfigure the VoIP /router settings to work on the new ISP ‘s broadband ….the initial number port  from the current provider (VF presumably) will need to use the same name , so that info presented to VoIP company can be checked to make sure you ‘own’ that number  , otherwise anyone could simply take any number they wanted .

    As far as porting the VF telephony number to a third party and its effect on the VF broadband , it’s not really possible to be 100% certain what will happen , it may automatically cease your broadband if the VF service is a bundle and you cease any part of it  , or they may keep the broadband going and adjust the price/contract to reflect its now a broadband only service ….I’d ask them but TBH I’d not be convinced whatever they said, chances are you won’t know for sure until you actually do it .

    If that is a risk not worth taking as that obviously may cause a break in broadband service unless you could use Virgin alongside the VF Openreach service, in other words get both working alongside each other for a period, then  obviously you wouldn’t care if VF ceased your broadband when you ported the number , but you would have to cease VF broadband yourself after the VM service was in , if it didn’t happen automatically.
  • Vitor
    Vitor Posts: 997 Forumite
    500 Posts First Anniversary Photogenic Name Dropper
    edited Today at 10:29AM

    Keep the same account name if you want to port the number.

    Porting your number away will probably close your Vodafone broadband unless you confirm otherwise.

    Any broadband can be used with a separate VoIP provider (Sipgate, Voipfone etc.). ISP which provider a router with old-style phone socket tie the phone number to their kit.

    You’ll need the ISP's kit for the phone connection OR buy a true VOIP phone to use with the independent VOIP provider

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