BT Reward Card Fail via MSE

chucklles

Hi, I've been unsuccessful in claiming, as a new customer, the BT reward card.

I signed up to the deal via MSE. I feel I signed up correctly, through the link MSE provided and completed the sign up there and then, without closing any browsers. 

I have left it a few weeks after the broadband package has been live so that there wasn't any issue claiming due to cooling off period. 

After trying to claim it and being passed around departments it has ended up today with nothing. 

Has anyone ever successfully claimed a BT reward card?

Has anyone been successfull in claiming reward via the MSE link that was promoting the offer in November?

BT aren't going to help me now. Is MSE at fault if I followed everything correctly?

Thanks.

MSE_James

Hi @chucklles  - we have a page here that explains what to do in these circumstances

https://help.moneysavingexpert.com/en/articles/9925591-not-got-your-mse-blagged-broadband-phone-tv-voucher 

Roger_Pringle

I had trouble claiming the reward - I used BT chat to engage with BT and screen saved every conversation, where the BT team repeatedly promised the card would be sent etc. I printed off these numerous chats, wrote a recorded letter to Ross Saunderson at BT - London, E1 8EE and gave BT 14 days to send my £50 reward card. Do everything in writing... I believe you have 6 years to make a claim in the courts....