Phone company wont renew contract as they dont recognise my UK address

faringdon

Hi,
I have just moved house.
But i have been with EE for years with a mobile Home 4GEE  router and a dumbphone on the same contract as the router, for £25/month. (i use the router with my laptop)

Anyway, my contract expired a few days ago, and so i rang up for a quote for a new one.
But they told me they dont recognise my address so cant renew it.
At the moment , since my contract expired, i am still with EE...but its now on a "rolling 30 day contract" at £28/month.

I wanted to see if they can get me a contract for cheaper.

I live in a UK address in Bournemouth. My address  has a lot of foreign students and so maybe thats why the address isnt  "known"?

How do i go about getting a new phone contract? Is it best to just leave EE and find someone else?
How do i get my address to be recognisable?

Grumpy_chap

Is the property a new build?

Frozen_up_north

Are you on the electoral roll?

Have you looked at Scancom for a SIM? They have "non contract" data SIMs that you pay up front for and throw in the bin when they stop working. Amazon have them.

QrizB

My son's reliant on mobile internet in his student digs. He's got a £15/month unlimited contract with iD Mobile (uses Three's network)

There's a £17/month deal with TalkMobile (Vodafone) if Three's signal isn't great for you.

If you need to keep the mobile number from EE you can port it across.

Cisco001

If you can pay upfront, have a look at this.

EE Unlimited Data, Calls & Texts SIM - Preloaded monthly expiry October 2027 - with voucher by Scancom / FBA (Selected accounts/Prime) £240 (EE unlimted data cap at 600GB)

Mozillion (Runs on EE) - 24M - 30 GB 5G Data, Unlimited Mins & Texts + EU Roaming £99

Cisco001

QrizB said:

My son's reliant on mobile internet in his student digs. He's got a £15/month unlimited contract with iD Mobile (uses Three's network)

There's a £17/month deal with TalkMobile (Vodafone) if Three's signal isn't great for you.

If you need to keep the mobile number from EE you can port it across.

I believe Vodafone or Three will start sharing mast.
No point going for more expensive TalkMobile (Vodafone)

Frozen_up_north

Cisco001 said:

If you can pay upfront, have a look at this.

EE Unlimited Data, Calls & Texts SIM - Preloaded monthly expiry October 2027 - with voucher by Scancom / FBA (Selected accounts/Prime) £240 (EE unlimted data cap at 600GB)

Amazon have an EE unlimited data SIM (no calls} for £212.49, SIM card expires Oct 2027. Works out at less than £10 per month.

molerat

Does your address show up correctly here ?

https://www.royalmail.com/find-a-postcode

Uses PAF which is the default postcode and address finder used by a large number of businesses.

How does your address show on the electoral roll ?

faringdon

Thanks, its not a new build no, in fact, quite an old looking building.
I dont know if i am on the electoral role....i wrote to Bournmouth council to ask to be, but received no reply...or rather, our mail just arrives with 40 peoples letters on a big pile in the entrance lobby  and i havent seen anything.

I dont pay council tax as my landlord pays it out of my rent.

Bournmouth council know i'm here because they sent me a letter with my parking permit card in it....and i received that no problem. Its £93/month for a space in a car park thats always 70% empty, so i guess i am kind of paying council tax like that. The car park is also a mile walk from my flat/room.

QrizB

faringdon said:

Thanks, its not a new build no, in fact, quite an old looking building.

Is it definitely a residential property? Not a commercial one?

faringdon said:

I dont pay council tax as my landlord pays it out of my rent.
...a mile walk from my flat/room.

What sort of tenancy agreement? Assured shorthold, or something else?
Is this the flat/room with the "do not drink" sign on your taps, or have you moved?

 Its £93/month for a space in a car park thats always 70% empty,

Outer town centre ?

https://www.bcpcouncil.gov.uk/parking/apply-for-or-renew-parking-permits/monthly-car-park-permit-in-the-bournemouth-area

faringdon

QUOTE>Does your address show up correctly here ? https://www.royalmail.com/find-a-postcode
 <UNQUOTE

.....Well, not really....the house name shows up, with  a "partial address".....but it doesnt show the house number, and none of the forty or so individual flats show up there.

(To answer other qu's....yes I have an AST and yes its the one with the "dont drink the water" label)

I asked to be put on the electoral roll but have received no letter from the council......well...maybe a letter came , and got thrown on the pile of 400-500 letters that are in the lobby.....but i havent seen it.
Unortunately, none of us have access to the electoral roll that the council has.