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BT/EE Data protection
gwynfil
Posts: 116 Forumite
Hi
I want to know if there is more I should do. I was a BT customer and they wanted me to swap to the EE side of their business. This I did and all went fine. That was months ago. I am currently with EE as my main Broadband provider and pay monthly with them.
I then started to receive texts about my BT/EE account, saying thanks for my order. I had a couple of these. Obviously I have not ordered anything more and so deleted them, as I thought this must be a phishing scam. I then got more and more. So I reported the texts to 7726 which is the number to report fraudulent text scams. Then I started getting ones from Royal mail and BT, saying they were delivering a BT hub. I still did not click on the links.
Eventually I phoned BT and they said it was their fault. They were friendly but rather vague. I am worried my data has been breached due to them and someone could be having a BT hub and account linked to my mobile number. They basically let a whole order go through with my mobile number as the delivery and contact one it seems for another customer. I know, as I got the texts. I am worried that this may cause issues in the future for me.
I want to know if there is more I should do. I was a BT customer and they wanted me to swap to the EE side of their business. This I did and all went fine. That was months ago. I am currently with EE as my main Broadband provider and pay monthly with them.
I then started to receive texts about my BT/EE account, saying thanks for my order. I had a couple of these. Obviously I have not ordered anything more and so deleted them, as I thought this must be a phishing scam. I then got more and more. So I reported the texts to 7726 which is the number to report fraudulent text scams. Then I started getting ones from Royal mail and BT, saying they were delivering a BT hub. I still did not click on the links.
Eventually I phoned BT and they said it was their fault. They were friendly but rather vague. I am worried my data has been breached due to them and someone could be having a BT hub and account linked to my mobile number. They basically let a whole order go through with my mobile number as the delivery and contact one it seems for another customer. I know, as I got the texts. I am worried that this may cause issues in the future for me.
0
Comments
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Log on to you BT/EE on-line account and you can see if there are any open orders on your account. That may tell you what's going on.If there are orders you don't recognise, then get back on to EE. At least that way you will know what your problem is.If it sticks, force it.
If it breaks, well it wasn't working right anyway.1 -
just their incompetence more than any data leaks2
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