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BT/EE Data protection
gwynfil
Posts: 116 Forumite
Hi
I want to know if there is more I should do. I was a BT customer and they wanted me to swap to the EE side of their business. This I did and all went fine. That was months ago. I am currently with EE as my main Broadband provider and pay monthly with them.
I then started to receive texts about my BT/EE account, saying thanks for my order. I had a couple of these. Obviously I have not ordered anything more and so deleted them, as I thought this must be a phishing scam. I then got more and more. So I reported the texts to 7726 which is the number to report fraudulent text scams. Then I started getting ones from Royal mail and BT, saying they were delivering a BT hub. I still did not click on the links.
Eventually I phoned BT and they said it was their fault. They were friendly but rather vague. I am worried my data has been breached due to them and someone could be having a BT hub and account linked to my mobile number. They basically let a whole order go through with my mobile number as the delivery and contact one it seems for another customer. I know, as I got the texts. I am worried that this may cause issues in the future for me.
I want to know if there is more I should do. I was a BT customer and they wanted me to swap to the EE side of their business. This I did and all went fine. That was months ago. I am currently with EE as my main Broadband provider and pay monthly with them.
I then started to receive texts about my BT/EE account, saying thanks for my order. I had a couple of these. Obviously I have not ordered anything more and so deleted them, as I thought this must be a phishing scam. I then got more and more. So I reported the texts to 7726 which is the number to report fraudulent text scams. Then I started getting ones from Royal mail and BT, saying they were delivering a BT hub. I still did not click on the links.
Eventually I phoned BT and they said it was their fault. They were friendly but rather vague. I am worried my data has been breached due to them and someone could be having a BT hub and account linked to my mobile number. They basically let a whole order go through with my mobile number as the delivery and contact one it seems for another customer. I know, as I got the texts. I am worried that this may cause issues in the future for me.
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