Vodafone lack of support

Gobsh

For your information 

I just contacted Vodafone about a recent problem with my WiFi dropping out. I asked for technical help. It was working fine for two years. Asked if I could try a new router maybe it has developed a fault. (Sky did this for me once) . 

Vodafone Agent referred me for an upgraded service??? They

wouldn't help me with my problem Obviously just sales staff and not technical. 

An upgrade is not nessessarily going to solve a WiFi dropping out. 

Be careful with Vodafone. No support

I'm going back to Sky

d123

I’ve been with Vodafone for a few years now, with an upgrade from FTTC to FTTP in the middle and have always found their tech support to be pretty good.

35har1old

Gobsh said:

For your information 

I just contacted Vodafone about a recent problem with my WiFi dropping out. I asked for technical help. It was working fine for two years. Asked if I could try a new router maybe it has developed a fault. (Sky did this for me once) . 

Vodafone Agent referred me for an upgraded service??? They

wouldn't help me with my problem Obviously just sales staff and not technical. 

An upgrade is not nessessarily going to solve a WiFi dropping out. 

Be careful with Vodafone. No support

I'm going back to Sky

So current tv add doesn't live upto the claim ( Just ask once)
It goes if you contact them via the app that will see one person deal with a customer query from start to finish until it's sorted

norricorp

I had the same experience. Broadband very intermittent. Contacted support and all she wanted to do was upsell. I asked if the new service was for 24/7 internet and what my current service was. That also was 24/7. 
Just awful support but to be fair they are relying on Cityfibre for the underlying service and I get the impression they are struggling.