Vodafone lack of support

Gobsh

For your information 

I just contacted Vodafone about a recent problem with my WiFi dropping out. I asked for technical help. It was working fine for two years. Asked if I could try a new router maybe it has developed a fault. (Sky did this for me once) . 

Vodafone Agent referred me for an upgraded service??? They

wouldn't help me with my problem Obviously just sales staff and not technical. 

An upgrade is not nessessarily going to solve a WiFi dropping out. 

Be careful with Vodafone. No support

I'm going back to Sky

d123

I’ve been with Vodafone for a few years now, with an upgrade from FTTC to FTTP in the middle and have always found their tech support to be pretty good.

35har1old

Gobsh said:

For your information 

I just contacted Vodafone about a recent problem with my WiFi dropping out. I asked for technical help. It was working fine for two years. Asked if I could try a new router maybe it has developed a fault. (Sky did this for me once) . 

Vodafone Agent referred me for an upgraded service??? They

wouldn't help me with my problem Obviously just sales staff and not technical. 

An upgrade is not nessessarily going to solve a WiFi dropping out. 

Be careful with Vodafone. No support

I'm going back to Sky

So current tv add doesn't live upto the claim ( Just ask once)
It goes if you contact them via the app that will see one person deal with a customer query from start to finish until it's sorted

norricorp

I had the same experience. Broadband very intermittent. Contacted support and all she wanted to do was upsell. I asked if the new service was for 24/7 internet and what my current service was. That also was 24/7. 
Just awful support but to be fair they are relying on Cityfibre for the underlying service and I get the impression they are struggling.

loops298

I have recently joined Vodafone on a full fibre contract with a landline (in a rubbish mobile area). The broadband is fine but the landline cuts me off everytime at 29m28s. That suggests a timer issue somewhere as it is alway the same so cannot be a coincidence
So far I have found the customer service less than acceptable. A search on the Internet indicates it's a known issue, but they don't seem to be able to fix it.
I have one agent that calls at an arranged time, but I seem to be in a loop with the same response everytime I speak to them, "it's with 3rd line and will be fixed in 24hrs". Last time I spoke to them I advised that if it wasn't sorted by the next call (24hrs later) I would be raising a complaint call. Since then it has been silent, no calls (including the scheduled one), no updates. Needless to say, the complaint call has been raised, but I still have the problem. 
So as for Vodafone, having been with them for just over 3 weeks, I am less than impressed with their service and am hugely regretting changing to them, a situation I was forced into as Plusnet are removing their landline option. 

john1

Apparently  phone time out is similar to a Reddit forum but on mobile network three years ago see https://www.reddit.com/r/Vodafone/comments/113zbx2/vodafone_uk_call_disconnect_29_minutes_50_seconds/  

loops298

Interesting. It ties in with the information I had found, that it's something to to with the SIP timer. On my 1st attempt at getting it fixed as soon as I mentioned SIP the tech advised that they had sent a new config file to my hub, so they do know the issue, unfortunately it made no difference.

Strange that they have somehow managed to replicate a known issue on a mobile network onto a landline set-up. 

JSmithy45AD

I've been lucky to an extent in that I've tried to take their BB twice in recent years and both times they've failed to set me up with no explanation. Not a difficult property and Sky, NowTV and Virgin (through their own systems obviously) have had no issues. I think they're inept.