BT/EE

Supatramp

I'm a little confused. I was switched to EE from BT last time my contract was up.

But I continually see people on here talking about renewing their bb with BT. So what is the score, is BT for business or not. Or are all these people businesses?

on here

FrugaiMacDugal

Here's what Google/AI says.

QrizB

So what is the score, is BT for business or not.

BT had a CEO who decided that BT would be their business brand and EE their consumer brand. So customers began to be switched from BT to EE when contracts came up for renewal.

Then the CEO moved on, and the new CEO disagreed with the previous decision. So contracts would renew with BT.

These are the sort of high-quality business decisions that earn MBA holders their millions, mere mortals like us wouldn't understand. Or possibly most of the C-suite are over-promoted numpties and you'd get better results by holding a "CEO lottery" among the shop-floor workers once a year ...

iniltous

BT made a corporate decision to have EE as the consumer brand , and BT as the business brand and started making a ‘soft’ push of BT customers towards EE and offering new customers better deals on EE than BT to encourage users to take EE .

There then there was a change of very senior management and some new very large investors (large enough to get seats on the board ) who apparently had a different view on if this were a good idea , and the announcement was made that BT Group wouldn’t be continuing with BT becoming a business only brand leaving the consumer market in favour of EE , however there is still this gradual lean towards EE , and the EE deals often beat the comparable BT one , plus the lack of advertising of BT compared to the EE advertising suggests that even if the corporate vision has altered, this hasn’t significantly changed the actuality, perhaps things like advertising contracts , staff training , pricing , offers , etc are set in place so far in advance that simply saying this isn’t our policy anymore does not change anything in the short term .

Supatramp

Thanks folks, I've checked BT and there about £2 dearer than EE, who I'm with at present, but Plusnet is even cheaper!

I've got my mobile with EE too, but 1p is cheaper and Mozallian is cheaper too.

So some straight talking needed next month, when my broaband contract is up.

Thanks again

badmemory

Wasn't there also some issue with landline phones via EE which if your mobile signal is dodgy is a problem.

Supatramp

https://forums.moneysavingexpert.com/discussion/comment/81895115#Comment_81895115

Don't know about that, my EE signal with mobile is excellent, and the house landline works ok, although I will be discontinueing the service at the end of my contract as it is no longer of use.

Supatramp

https://forums.moneysavingexpert.com/discussion/comment/81894511#Comment_81894511

Seems to be inaccurate

Rob5342

I've always been completely confused by the two brands they keep messing around with. I can understand the value of two brands if they are clearly defined but this is a complete mess.

2025Jane2025

Until Friday I was still with BT -they definitely have continued to operate as BT to many home consumers. (I switched recently as wanted fibre to the premises which BT/openreach don't offer where I am).

Supatramp

Well after what seems half a day and evening on the phone to BT/EE, it really is a mess. You phone a BT number and you get through to EE. You can't transfer from EE to BT becasuse they're all the same company.

So, after several different offers, from several different people, and getting more confused and befuddled, I'm staying where I was, with EE.

And my new deals are substantially less than I've been paying, even the 2027 increases will still be less than I'm currently paying.

So I suppose the confusion and endless phone calls was worth it. But I'm left wondering whether we should really have to go through it all.