Vodafone Broadband billing start date

ac427

I ordered VF BB on the 9th of last month and it was installed on the 24th of last month.

I have received my first bill on 6th of this month. It doesn't seem right to pay a full month after only having 2 weeks of service.

I got through to the Indian call centre and they mentioned that the service is billed one month ahead.

Does this sound right?

Has anyone else experienced this when signing up with Vodafone or another provider?

la531983

Almost every communication package (broadband, TV, phone) is billed this way. Is this your first ever one?

You will get any unused time back at the end.

QrizB

As above; this is entirely normal.

Gonk1967

I had VF BB installed on the 29th of last month, had the bill recently, it stated on the bill that it was from 29th April to 28th May. Take a look at the bill again, it will probably say something similar.

iniltous

As stated , this is absolutely the norm, you pay in advance not arrears for the service , plus you fit in with VF’s billing cycle , your actual installation date is relatively unimportant as far as your bill production (apart from showing the date you became a customer) all ISP’s do this nor just Vodafone, when you leave this overpayment is factored into the final bill

Neil_Jones

https://forums.moneysavingexpert.com/discussion/6667991/vodafone-broadband-billing-start-date

You pay in advance. You've always paid in advance. Have you had a previous provider? If so did you not notice then?

If I may refer the honourable contributor to this page: https://www.vodafone.co.uk/terms-and-conditions/broadband and From November 2025 file where it says "The Price Guide sets out current pricing information. This includes the current monthly cost of our plans (billed for the month ahead unless we say otherwise)" (my emphasis).

You pay for lots of things in advance. Broadband. TV. Mobile. To name but three.